Customer Account Manager
Northallerton | Full-Time, Permanent | £26,500+ DOE | Bonus Scheme | Funded Professional Qualifications
We're looking for a Customer Account Manager to join our client, an established team at their Northallerton head office. This is a varied, customer-focused role where you'll help new and existing clients with insurance quotations, policy enquiries, and ongoing support.
This position would suit someone with excellent communication skills, strong attention to detail, and a genuine desire to provide outstanding customer service. Insurance experience is welcome but not essential, as full training will be provided.
The Role
Prepare and process quotations for personal and commercial insurance products
Follow up quotations and customer enquiries by phone and email
Support new and existing clients with policy queries and payments
Liaise with insurers, suppliers, and underwriters
Maintain high standards of customer service and FCA compliance
Work collaboratively with colleagues to achieve business objectives
About You
Excellent verbal and written communication skills
Confident and professional on the telephone
Strong organisational skills and attention to detail
Good IT skills and the ability to learn new systems
Positive, proactive, and customer-focused approach
Insurance experience beneficial but not essential
What's On Offer
Salary from £26,500+ depending on experience
Performance-related bonus scheme (up to £2,000 per year)
Full training and ongoing development
Funded Foundation Insurance Test (FIT) qualification
£500 salary increase upon successful completion of FIT
Opportunity to gain the Certificate in Insurance qualification, fully funded by the company
25 days holiday plus bank holidays
Additional holiday entitlement with length of service
Monday to Friday working only – no weekends
This is a fully office-based role in Northallerton, so applicants should live within a reasonable commuting distance.
If you're looking for a long-term career with a supportive employer that values customer service, teamwork, and professional development, we'd love to hear from you