Hard Services Supervisor (Electrical) Location: Bishop Auckland, DL14 6AD Hours of work: 37.5 Contract Type: Permanent This role exists to support ISS in its vision of becoming the world’s greatest service organisation by delivering outstanding service performance and empowering people to fulfil our customers' purpose. With a stable, long-term contract running until 2031, this is an excellent opportunity for someone seeking job security and growth. Extensive training is available, including the opportunity to progress towards AP status, with the potential for uplift as each AP qualification is completed and a formal appointment is made. Job Description The Hard Services Supervisor will be responsible for leading the operations and maintenance team, ensuring all building services are delivered to a world-class and consistent standard. This includes not only overseeing the delivery of day-to-day maintenance activities but also managing the team in line with company policies. Responsibilities span across team supervision, workforce planning, task delegation, performance appraisals, and addressing issues as they arise. With a focus on continuous improvement, this position is ideal for someone confident in leading a technical team who has a keen eye for quality and efficiency and is committed to upholding the highest standards of customer service and operational excellence. Key Responsibilities * Supervise maintenance and utility operations, ensuring quality standards are met * Assign and manage tasks for reactive and planned maintenance * Monitor team performance and take corrective action when needed * Oversee the completion of PPM and work tickets on schedule * Maintain and update SOPs, MOPs, and EOPs as required * Liaise with clients, resolve issues, and coordinate site access * Manage contractors and support escalation as part of the on-call rota Professional and Personal Competencies/Qualifications * Vocational qualification in electrical discipline (e.g., C&G L3, * Inspection and Testing, BS7671) or equivalent * Supervisory experience preferred * Experience in building services, ideally within integrated facilities management * Skilled in using hand tools and test equipment * Knowledge of electrical and mechanical equipment maintenance practices * Proficient in Microsoft Office applications UK The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. ISSGreatPeople ISSTalent PeopleMakePlace ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work