Description Opportunity We are looking for a proactive and customer-focused Finance Support Assistant to join our Finance Systems Support team. This is an exciting opportunity to play a key role in supporting and improving the University’s finance systems, ensuring a smooth and efficient experience for users. Working as part of a small collaborative team, reporting to the Finance Systems Manager, you will provide first-line (Tier 1) support for the key finance system, Unit4 ERP, and the University eShop. You will help users navigate processes such as purchasing, expenses, and financial reporting, while contributing to continuous improvement initiatives. This role involves working to regular finance deadlines and supporting a wide range of users across the organisation. You will be expected to maintain confidentiality, work accurately under pressure, and contribute to a positive and inclusive working environment. Key responsibilities Acting as the first point of contact for finance system queries. Providing advice and troubleshooting support, supporting processes such as purchase and sales ordering, travel requests, expense claims, and journal entries. Maintaining finance system data (e.g. accounting codes and user data) ensuring accuracy. Running system interfaces, managing data uploads, and supporting routine financial processes. Updating user guides, procedures, and knowledge base articles. Contributing to system improvements by gathering feedback and supporting change initiatives. Please be aware that the successful candidate for this opportunity will be required to pass a DBS check. A bit about our department The University of Salford’s Finance Department is responsible for the overall financial management of the institution and its subsidiaries. The department is made up of a team of 80 staff and provides a full range of financial services to the University. We work closely with Academic Units and Professional Services to maximise opportunities and ensure financial sustainability. What’s in it for you? Develop your skills in finance processes, ERP support, and process improvement Generous annual leave of 32 days plus bank holidays with the option to buy additional holiday days Flexible working, we support a culture of flexible and agile working to help you find the right balance Professional development, we offer a comprehensive package of training and development opportunities to help you achieve your full potential Our community – there’s a real sense of belonging here at Salford. We value diversity, in backgrounds and in experiences. Our difference makes us stronger, and together we share a passion for improving students’ lives Please note this opportunity may close early depending on applicant volume. Job Description Responsibilities Act as the primary point of contact for finance system queries, offering prompt and effective advice and troubleshooting support. Maintain accurate and up-to-date finance system data, including accounting codes and user information, ensuring data integrity. Run system interfaces and manage data uploads efficiently, supporting routine financial processes to streamline operations. Update user guides, procedures, and knowledge base articles regularly, providing clear and accessible resources for users. Gather valuable feedback from users and actively contribute to system improvement initiatives, driving continuous enhancement of our finance systems. Provide seamless support to users with purchasing, sales ordering, travel requests, expense claims, and journal entries, ensuring a positive and efficient experience. Work diligently to meet regular finance deadlines, maintaining a high level of confidentiality and accuracy under pressure. Collaborate closely with the Finance Systems Manager and team members to identify and implement process improvements, optimizing our financial processes. Foster a positive and inclusive work culture, promoting open communication, teamwork, and a supportive environment for all. Qualifications Strong customer service skills and a proactive, solutions-oriented mindset are essential. Excellent communication abilities, both written and verbal, to effectively engage with users and colleagues. A keen eye for detail and accuracy, especially when handling financial data, is a must. Ability to thrive under pressure, managing multiple tasks simultaneously with efficiency. Proficiency in Microsoft Office suite, particularly Excel, for data management and analysis. Basic understanding of ERP systems and financial processes is preferred, but we are open to training the right candidate. A positive and collaborative attitude, coupled with a strong commitment to continuous improvement and learning. Educated to A-Level or equivalent, with relevant work experience in a similar role demonstrating a track record of success. A genuine passion for finance and a desire to develop skills in finance systems support, contributing to our team's success. A willingness to embrace flexibility and adapt to the dynamic nature of our work environment.