About the Role
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Queens Park Group Surgery is looking to welcome an administrator/secretary to their team. This position can be offered on a full or part-time basis and hours/days will be discussed at interview.
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Reporting to the practice manager, duties will include:
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* Accurately input data into the clinical computer system, including A&E notes, smear results, and other patient records.
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* Use Microsoft Office applications (Word, Excel) and in-house clinical systems efficiently.
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* Type correspondence such as letters, reports, and referral documents.
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* Enter and manage out-of-hours service data.
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* Maintain and support computer systems, including troubleshooting issues, managing iOS, registrations, path links, and data backups.
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* Respond to patient queries both in person and via telephone in a professional manner.
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* Handle GP enquiries, referrals, and medico-legal reports.
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* Liaise with hospitals (both private and NHS) regarding appointments and related queries.
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* Input and manage reports relating to registrations, maternity, contraception, and minor surgery, including associated claims.
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* Maintain accurate patient registration details and ensure records are up to date.
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* Manage and process patient data for individuals aged 75 and over.
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* Support the achievement of practice targets, including cervical cytology, immunisations, and contraception.
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* Scan and upload relevant documents to patient records.
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* Prepare and photocopy documentation for solicitors, employment reports, insurance purposes, and similar requests.
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* Order and maintain stock of health authority and hospital stationery.
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* Manage incoming and outgoing postal services.
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* Apply read coding to correspondence accurately.
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* Administer and process smoking cessation services and associated claims.
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* Attend training courses and meetings as required.
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* Maintain strict clinical confidentiality at all times.
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* Undertake any additional duties as required by the management team.
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About the Candidate
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We would welcome applications from adaptable and friendly individuals who are keen to help us provide high levels of customer service. Applicants should have the following skills and experience:
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* Strong organisational and administrative skills
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* Attention to detail and accuracy in data entry
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* Excellent communication and interpersonal skills
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* Ability to handle sensitive information with discretion
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* Proficiency in IT systems and willingness to learn new software
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About Us
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We are a practice with 22,600 patients on three sites.
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* SystmOne clinical system
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* Rated “Good” by CQC
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* High QOF achievers
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* Friendly nursing and administrative support
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* Development of special interests encouraged
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* Training supported
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* Attractive salary and terms and conditions
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Disclosure and Barring Service Check
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Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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