Overview
We are seeking a dedicated and dynamic Team Leader to lead a team delivering high-quality, person-centred support so that people can live safely, independently and with maximum choice and control. The Team Lead is a working shift leader: modelling best practice, coordinating rotas and daily plans, supervising staff, and ensuring compliance with CQC standards, safeguarding, and organisational policies.
Responsibilities
* Promote independence, skills development, community participation and healthy lifestyles.
* Lead shifts; allocate tasks; complete dynamic risk assessments and handovers.
* Act as first escalation point for safeguarding concerns; follow procedures for reporting, recording and liaising with the DSL/local authority.
* Maintain clear professional boundaries and confidentiality at all times.
* Prepare for internal/external inspections; implement action plans
* Ensure safe working practices: fire safety, first aid, lone working, moving & handling, food hygiene, infection prevention and control (IPC).
* Participate in on-call rota; provide guidance to staff and attend the service for urgent issues.
Qualialifications
-Level 3 Diploma (NVQ) in Health & Social Care
-MAPA Training Certificate
-UK Driving License
-Strong understanding of Safeguarding Adults,CQC standards, and person-centred approaches
-Skilled communicator; able to adapt to different communication needs; confident with digital care systems
-Organised, analytical and calm under pressure; able to prioritise and make safe decisions.
-Values-driven leadership: inclusive, respectful, empowerment-focused.
-Compassion, dignity, respect and empathy
-Reliability and accountability; role-model safe, high -quality practice
-Commitment to equality, diversity and human rights
-Reflective and open to feedback; supports a learning culture
Job Types: Full-time, Permanent
Pay: £13.00-£15.00 per hour
Expected hours: 40 per week
Experience:
* Team Lead Support Worker: 1 year (required)
Licence/Certification:
* NVQ Level 3 Health Care & MAPA? (required)
* Driving Licence (required)
Work authorisation:
* United Kingdom (required)
Location:
* Letchworth, Hertfordshire (required)