Job Title: Business Analyst | Experience: 5 yrs | Location: UK Role Overview: We are seeking a highly skilled and experienced Business Analyst to join our services transformation team. The ideal candidate will play a pivotal role in bridging business needs with technical solutions, focusing on the integration of customer-facing applications with SAP and other systems. Key Responsibilities: · Collaborate with business stakeholders to understand and document current processes and integration needs between customer-facing application and SAP. · Facilitate workshops, interviews, and walkthroughs to gather detailed requirements and validate solutions. · Translate business requirements into clear and actionable epics and user stories for development teams. · Analyse and map end-to-end business processes, identifying integration points and data flows. · Maintain traceability of requirements throughout the project lifecycle. · Work closely with architects and developers to understand and validate API specifications and ensure alignment with business goals. · Support UAT planning and execution by defining test scenarios and acceptance criteria. · Act as a liaison between business users and technical teams to ensure seamless communication and delivery. Required Skills & Experience: · Experience as a Business Analyst in enterprise environments. · Excellent communication, stakeholder management, and documentation skills. · Proficiency in tools like Azure DevOps, Confluence, and process modelling · Experience working in Agile environments (SAFe) with hands-on experience in writing epics and user stories Good to have · Exposure to customer-facing SaaS applications using APIs with SAP, Microsoft Dynamics 365, DocuSign, Azure Entra, and other enterprise systems. · Familiarity with the utilities sector, particularly water companies