Role: Customer Service Representative
Contract type: Full time, permanent
Location: Crayford, DA1 4QX (Role will be hybrid after successful completion of probation 1-2 days from home)
Hours a week:35 Monday to Friday
Salary/Hourly rate: £24,500 (£13.46 phr)
Restore Datashred is a market-leading provider of secure document destruction services. We pride ourselves on delivering exceptional customer experiences, and we are looking for a professional and motivated Customer Service Advisor to join our team.
Reporting to the Customer Service Team Leader, you will engage with internal departments and external customers to ensure queries are resolved efficiently, accurately and within agreed SLAs. You will play a key role in maintaining high standards of service delivery, supporting continuous improvement, and contributing to the achievement of departmental KPIs.
Key Responsibilities:
* Deliver exceptional customer service, ensuring all queries are resolved promptly, accurately, and within SLA
* Liaise with internal teams, including operations, finance and account management, to obtain information and resolve issues
* Manage customer accounts, ensuring information is accurate, up-to-date, and changes are communicated proactively
* Process customer orders and requests using internal systems and external customer portals
* Handle and resolve complaints professionally, taking ownership to ensure positive outcomes
* Identify opportunities for improvement in processes or service delivery, contributing to a better customer journey
* Support new and existing team members through knowledge sharing and participation in training
* Represent Restore Datashred professionally during customer meetings, both virtually and on-site when required
About You:
* Previous experience in a fast-paced customer-focused environment
* Commitment to excellent customer service with a positive attitude
* Strong communication skills, both written and verbal
* Excellent attention to detail, problem-solving abilities, and organisational skills
* Ability to extract relevant information and identify problems
* Competent in standard software packages with a willingness to learn new ones
* Ability to prioritise workload, multitask, and work independently while handling complaints
* Ability to work under pressure and meet deadlines/targets
* Proven ability to achieve and maintain KPI targets
Some of our benefits include:
* Annual Leave – 25 days + bank holidays
* Life Assurance – 2x basic annual salary
* Bereavement Counselling – Support during difficult times
* Free Onsite Parking
* Employee Assistance Programme (EAP) – Confidential counselling via Health Assured
* Eye Care Support – Free eye tests and up to £70 towards glasses for DSE users and drivers (includes retinal photography for drivers over 40)
About The Company
Restore Commitment to Disability Confidence
We assess candidates based on their experience and suitability for the role, as outlined in their CV and application. You can let us know about any adjustments you may need via the application form.
As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so.