Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements.
Taking care of our customers, our communities and each other. We are seeking a Claims Handler to join our dynamic team, specialising in Marine, Cargo, Fine Art and Species.
In this role, you will manage a diverse portfolio of claims, ensuring efficient and fair resolution while delivering exceptional service to clients and stakeholders. You will collaborate closely with underwriters, brokers, and legal experts to assess claims, negotiate settlements, and provide expert guidance on complex cases.
The ideal candidate will have experience in specialty insurance claims, strong analytical skills, and the ability to navigate high-value and sensitive claims with professionalism and precision. Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company’s discretion.
This role is eligible for a £1500 new joiner bonus. If you are successfully referred by an employee at Travelers Europe, both you and the person who referred you could be eligible for this bonus.
Analyses and applies policy coverage accurately to all assigned claims.
Investigates assigned claims.
Negotiates and settles claims proactively in accordance with Company guidelines and best practices.
Reserves claims accurately in accordance with Company guidelines and best practices.
Maintains data accuracy.
Instructs, liaises with and manages external vendors and monitors the quality and cost of their services, ensuring required technical and service standards are met.
Authorises claim payments and reserves within agreed claims handling authority.
Works as a team member providing such support as required by other members of the team and fully participates in individual and shared project work.
Assists Senior Claim Professionals and others with larger and more complex claims, where required.
Openly communicates knowledge of his/her actions with manager and colleagues in order to consider and better understand the impact on other technical, operational, sales and financial disciplines.
Proactively participates in training and other learning and development activities to maintain and enhance technical knowledge and other skills.
Be Committed, Be Connected, Be Creative and Be Energised – these are the values we are passionate about. connect with the right partners internally to find creative solutions to problems; Possess and demonstrate a level of general technical knowledge and other skills sufficient to handle assigned caseload of claims within designated handling authority.
Preferably has experience in claim handling environment within London Market.
Is capable of handling claims competently in line with required technical standards, best practices and service level standards.
Minimum of 5 GCSEs including Maths and English or equivalent level of education.
Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction.
Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year.
Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs.
Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.