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We’re seeking a capable and motivated Customer Service Agent to take a key role within our high-performing Banksmeadow team.
This is an exciting opportunity for an experienced operator who thrives in fast-paced environments, takes initiative, and enjoys seeing their decisions make a real impact.
Join a dynamic business that supports the airfreight and transport industry where every day brings fresh challenges, and your problem-solving and coordination skills are highly valued.
About the Role
You’ll be part of a skilled and collaborative team of allocators and service agents.
As the main contact point for internal stakeholders, drivers, and external customers, you’ll play a hands-on role in managing day-to-day delivery schedules, resolving issues as they arise, and driving high-quality customer service outcomes.
The role requires a proactive mindset, a calm approach under pressure, and a strong sense of accountability over your allocated workload and service standards.
Key Responsibilities
Manage daily customer delivery schedules and make real-time adjustments in response to delays, breakdowns, or urgent requests
Liaise with drivers, warehouse teams, and customer service colleagues to ensure seamless coordination of pickups and deliveries
Monitor driver hours, fatigue, and breaks to ensure compliance with NHVR regulations and company policy
Maintain clear and regular communication with customers regarding ETAs, delays, and service updates
Ensure appropriate vehicle allocation based on load type, weight, and delivery conditions
Respond to internal and external customer enquiries, escalating issues promptly to operations management when needed
Analyse reports and operational data to improve fleet efficiency and planning
Act as a primary contact for customer queries relating to delivery scheduling or service issues
Maintain detailed records of customer communications and cargo terminal activity
Support a safe and compliant work environment through adherence to company policies and standards
Contribute to a strong team culture and identify areas for improvement
Remain composed under pressure, demonstrating professionalism and ownership in all interactions
Deliver consistent service for priority and high-value clients, meeting or exceeding expectations
What You’ll Bring
3 years or more of experience in customer service or admin support (transport industry preferred)
Excellent communication and interpersonal skills
Strong time management and decision-making capabilities
Intermediate proficiency in Microsoft Office and operational systems
Previous experience in transport, logistics or airfreight (advantageous)
A proactive, solutions-focused approach with a high level of accountability
Flexibility to work a variety of shifts, including early starts or late finishes
Ability to pass a Federal Police Check
A team-first attitude and willingness to go above and beyond
Why Join Us?
At Wymap, we value our people. You’ll work in a supportive, inclusive environment where your contribution is recognised.
We offer a competitive salary, ongoing development, and the opportunity to be part of a nationally respected logistics organisation with a strong future.
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Salary match Number of applicants Skills match
Your application will include the following questions:
Do you have freight forwarding experience? How many years' experience do you have as a Customer Service Representative? Do you have customer service experience? How many years' experience do you have as a Transport Allocator? Which of the following statements best describes your right to work in Australia? Do you have experience in administration? Which of the following Microsoft Office products are you experienced with? Have you worked in a role which requires a sound understanding of OH&S/WHS?
To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.
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