Overview
Become a Retail Sales Assistant at The Works. This is not just a job, but a mission to inspire reading, learning, creativity and play. You’ll be the heartbeat of our store, greeting customers with a warm smile and helping them feel excited to unlock their imaginations. Our culture is supportive, friendly, and inclusive, and we value being authentic and engaged with our brand and products.
Keyholder Responsibilities
If you’re over 18, you’ll join as a keyholder. Our Retail Sales Assistants support our Store Management team to keep the stores running by opening, closing, and running the store when needed (holidays, days off, sickness, etc.). We’ll train you, and you’ll receive our additional keyholding pay enhancement when holding keys. If you’re under 18, you can’t perform keyholding duties yet, but once you turn 18 we’ll set you up for training so you can earn the keyholding pay enhancement when on keyholder duties.
Skills / Behaviours That Will Set You Apart
* Genuine and authentic: Your positivity, creativity, and passion for our brand and products shine through. Talking to people is your superpower, and customers can’t resist your helpful recommendations.
* Resilient champion: You can handle the fast-paced retail environment, juggling busy days, heavy deliveries, and customers with ease. You’re the multitasking hero.
* Stock magician: You tackle sorting, pricing, and merchandising deliveries with proficiency. Embrace the boxes; they’ve got nothing on you!
Our Purpose & Values
To inspire reading, learning, creativity and play — making lives more fulfilled. Our values: We are Crafty | We are Caring | We are Can-do. We listen. We care. Each year, we run an anonymous colleague engagement survey to hear feedback and suggestions to help make The Works the best place to work.
Diversity, Inclusion & Adjustments
We promote an inclusive culture where everyone feels able to be themselves. Our roles are open to all, including under-represented groups such as ethnic minorities, people with disabilities, carers & members of the LGBTQ+ community. We are open to discussions around working hours and flexible working, and we’ll support reasonable adjustments for interviews where possible.
Become a Retail Sales Assistant
As a Retail Sales Assistant at The Works, you’ll be the heartbeat of the store by greeting customers and helping them leave happy and inspired. Your passion for our brand will be contagious, encouraging customers to return for more inspiration and products that meet their creative needs. Some colleagues are BookTok influencers or Instagram creatives, in-store—this is celebrated here.
Our Culture & Perks
The Works is a place where you can be your best, authentic self. Our environment moves quickly and is full of energy, but we still strive to feel like a second home. Our perks include:
* 25% Colleague Discount + exclusive Double Discount days
* MyWorks: exclusive online discounts across retailers
* Family Friendly Leave: enhanced maternity, paternity and adoption pay
* Holiday: 28 days including bank holidays (33 days for Deputy and Store Managers)
* Can-Do Academy: training and development opportunities
* Wagestream: early access to wages as you earn them
* Share Scheme: own a piece of The Works
* 24/7 support for you and your family through Retail Trust
* Healthcare Cash Plan
* Long service awards, pension, life assurance, Cycle to Work and optional charity giving
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