You'll be responsible for leading specialist teams, ensuring robust asset lifecycle management, and delivering high-quality second line support that enables colleagues to work effectively every day. If you're a confident people leader with strong operational experience across IT Asset Management and Second Line/Desktop support, this role offers the opportunity to make a meaningful impact.
Leadership & People Management
* Lead and inspire IT Asset Management and Second Line Support teams, setting clear direction, priorities, and expectations.
* Line manage specialists, ensuring strong performance, engagement, and professional development.
End User Support Accountabilities
* Lead Second Line Support services, ensuring effective triage, resolution, and escalation of incidents and requests.
* Own the end-to-end IT asset lifecycle, from procurement and deployment through to renewal, reuse, and disposal.
Operational Excellence & Continuous Improvement
* Identify inefficiencies, risks, and service gaps across IT Asset Management and Second Line Support.
* Lead service improvement initiatives, automation, and process optimisation.
Governance, Risk & Quality
* Ensure services are compliant with IT governance, security, audit, and regulatory requirements.
* Maintain high-quality documentation across services, assets, and operational processes.
Benefits
* Salaried – Attractive salary based on experience (pay reviews are completed each year).
* Competitive Bonus Scheme – All colleagues are eligible for the annual 4Cs performance bonus, typically paid in March.
* Physical Wellbeing – Colleagues receive funding to claim against everyday health care through the healthcare cash plan.
* Financial Wellbeing – Grants include life assurance cover and income protection at no extra cost, pension contribution match up to 10%, discounts and cashback at everyday retailers, fee‑free independent mortgage advice, and free access to financial wellbeing support.
* Mental Wellbeing Programme – The company provides a thrive mental health app, a colleague assistance programme available 24/7, in‑house mental health first aiders, support groups and a dedicated team.
* Annual Leave – 25 days annual leave plus bank holidays, with the option to buy or sell one of your contracted weeks.
* Healthcare and Dental – Access to private healthcare and dental plans.
* Other – Discounted health assessments, cycle‑to‑work scheme, technology schemes, discounted and free onsite facilities, social events throughout the year, and more.
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