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UK- Environmental Claims Coordinator, Belfast
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Client:
Location:
Belfast, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
68724193f22e
Job Views:
5
Posted:
02.06.2025
Expiry Date:
17.07.2025
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Job Description:
Position Summary
* To proactively manage environmental claims providing excellent service to clients and their customers
* Accurately and promptly accept and process new instructions as far as competently possible.
* Support adjusters and consultants by providing collaborative approach to Crawford environmental claims and ensure claims are completed to a high standard and high levels of customer service
Functional Knowledge
* Provide quality service to both internal and external customers
* Work with colleagues throughout the business
* Respond to daily workloads as dictated by customer requirements
* Make sure KPI’s and SLA’s are met
* Handle and co-ordinate complaints and compliments
* Achievement of targets
* Competent use of technology
General Background, Experience & Professional Qualifications
* Property insurance claims experience preferrable but not essential
* Team player
Key Responsibilities
* Accurately input data
* Manage client instructions through the development of high quality interpersonal skills and create good client relationships built around trust, respect and speedy resolution of assignments.
* Dealing with telephone queries, day to day within agreed service criteria.
* Seek new opportunities to “sell” to existing and new clients.
* Processing invoices, both interim and finals, referring where necessary.
* Reviewing cases in a proactive manner and taking action to move claim forward, referring where necessary.
* Dealing with and liaising with insurers and policy holders as appropriate.
* Ensure work is prioritised effectively.
* Contribute to the productivity targets through the effective planning and allocation of new and existing instructions.
* Formulate, allocate (and/or participate in) projects as and when required and ensure they occur within timescales and company/client requirements.
* Actively share knowledge with peers to develop oneself and others and to act as a role model in appropriate situations (. new starters).
* Actively seek to develop oneself through a positive attitude and through the achievement of professional qualities
* Maintain awareness of Business Continuity programme and role within it
* Able to demonstrate knowledge and/or awareness of FCA procedures and the TCF initiative
* Actively seek to develop oneself and take responsibility for your own training and development
Behaviours
* Delivers cost efficiency in all activities.
* Builds trust and respect by keeping to the commitments made.
* Can convey a message across in one to one situations in a way which is understood.
* Builds and maintains positive relationships within and across teams.
* Seeks feedback and invests time in their own self development both technically and behaviourally
Skills
* Ability to work on own initiative
* Ability to demonstrate attention to detail
* Ability to work as an individual and as part of a team
* Excellent customer service and communication skills
* A positive attitude and a proactive approach to solving problems
* Able to co-ordinate a variety of actions concurrently
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