Overview Head of Commercial - Utilities (Critical Environments) Lead Commercial Performance in Critical Infrastructure
Are you an experienced commercial leader ready to make an impact in a high-risk, highly regulated environment? We’re looking for a Head of Commercial to lead our Utilities portfolio within our Critical Environments business—ensuring commercial excellence across contracts that underpin essential infrastructure. This is a pivotal role where precision, risk management, and strategic insight are key. You’ll operate at the heart of complex, technical contracts—protecting value, driving performance, and ensuring we consistently meet our commercial and contractual obligations.
Responsibilities Strategic Commercial Leadership
Identify and drive commercial value and margin improvement across critical utilities contracts
Provide expert guidance to Account Directors and Managers across the full contract lifecycle
Support bid activity and contract retention, ensuring robust commercial outcomes
Contract & Performance Management
Oversee key commercial processes including contract variations, notices, and compliance tracking
Ensure price adjustments, indexation, and contractual entitlements are applied accurately and on time
Maintain strong governance over contract documentation and data integrity
Operational & Financial Impact
Support mobilisation and re‑mobilisation of complex, high-risk environments
Lead commercial input into contract reviews, performance improvement, and re‑pricing strategies
Work closely with operational teams to resolve disputes and manage claims effectively
Insight, Risk & Reporting
Deliver clear and structured reporting on commercial risks and opportunities to senior leadership
Develop and implement strategies to mitigate risk and maximise value in a regulated environment
Collaboration & Leadership
Build strong relationships with clients operating in critical infrastructure environments
Provide commercial training and support to operational and finance teams
Contribute to cross‑functional initiatives and strategic improvement projects
Qualifications & Experience
Proven commercial leadership within the FM sector, ideally in utilities or critical environments
Demonstrable track record of protecting margin and improving profitability in complex contracts
Strong understanding of contract models, commercial structures, and risk allocation
In‑depth knowledge of payment mechanisms, SLAs, KPIs, and performance risk mitigation
Experience managing claims, disputes, and contractual negotiations
Skills & Style You are a detail‑focused and commercially astute leader who thrives in complex, high‑stakes environments. You bring a structured and analytical approach, with the ability to manage risk while identifying opportunities for improvement. Calm and composed under pressure, you are confident navigating challenging situations and making sound decisions in fast‑moving or critical scenarios. You communicate with clarity and authority, building strong relationships with both internal teams and senior client stakeholders. With strong organisational, reporting, and negotiation skills, you bring both strategic oversight and hands‑on delivery to everything you do.
Why Join Us This is an opportunity to take on a senior leadership role within a critical and technically complex business unit, where your expertise will directly support the delivery of essential infrastructure services. You’ll work in an environment where precision, compliance, and commercial discipline are vital, partnering with senior stakeholders to influence strategy and drive performance. As part of a forward‑thinking organisation, you will have the opportunity to make a meaningful impact—enhancing contract performance, managing risk, and contributing to the success of a business that operates at the heart of critical environments.
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