Location: Bellshill ML4 3LU
Salary: £26,000- £30,000
Contract Type: Full-time, Permanent
Working Hours: Monday to Friday, 9:00 am – 6:00 pm
At Renault Trucks, we keep businesses moving. Our dealerships provide service, maintenance and support to customers who rely on their vehicles every day. We are now looking for a confident and organised Customer Service Representative to join our team in Bellshill and help deliver a professional and welcoming experience for everyone who visits or contacts our site.
We are looking for an individual who enjoys being part of a small, busy team; no two days will be the same! Teamwork is key and working together to achieve results will ensure our customers receive the best service.
What you will do
You will be multi-tasking, from booking in vehicles to updating customers with progress reports, invoicing, and administration support for the Service and Parts Managers.
1. Greeting customers in a courteous manner, interpreting their requirements and completing necessary paperwork to enable work to be undertaken.
2. Scheduling routine maintenance for customers using our internal systems
3. Monitoring the Work In Progress (WIP) to keep it under control
4. Keeping customers updated with likely completion times and contacting customers to inform them of any additional work required
5. Issuing accurate quotations to gain the necessary authority to complete the work.
6. Liaising with the workshop to develop service contract opportunities
What’s in it for you?
7. Pension scheme: We offer a matched pension scheme of up to 5% of your salary, with incremental benefits based on length of service, including death in service cover.
8. Health Care Plan: Benefit from a free comprehensive health care plan provided by BHSF for you and your family.
9. Employee Assistance Programme: Take advantage of wellness, mindfulness, and counselling services to support your overall well-being.
10. Generous holiday allowance: Start with 30 days (including Bank Holidays) rising to 33 days after 5 years.
11. Maternity and Paternity leave: Maternity leave (6 months full pay, 6 months half pay) and 5 weeks of paternity leave, with 3 weeks flexible to take at any point.
12. Discounts on various purchases: Enjoy savings on shopping vouchers, cinema tickets, MyGymDiscounts, MyActiveDiscounts, holidays and travel.
For more details regarding our benefits, please follow the link: Volvo Group Employee Benefits
Who are you?
13. Have excellent customer service skills
14. Confident in managing enquiries through phone calls, email and internal systems
15. Good communicator, both written and oral
16. Customer-focused and great at building strong working relationships
17. Computer literate, particularly with Excel & Word, with the ability to quickly pick up new systems
18. Experience within a Vehicle Dealership and knowledge of vehicle booking systems and times (advantageous)
Discover more about life at Renault Trucks:
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Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.
Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
As part of Volvo Group, Renault Trucks counts 10,000 professionals committed to have a positive impact on society. We want to contribute to a more sustainable future. We create the business opportunities to make it happen and we stand up to lead this transformation in the transport industry. We care for each other and value our work-life balance. We are eager to learn and grow. We think as entrepreneurs, we are empowered and fairly recognized for our contribution. We are simple, pragmatic, committed and warm.