Purpose To provide operational leadership across multiple hotel locations, supporting or covering General Manager responsibilities as required. The Support General Manager ensures continuity of operations, maintains high standards of guest experience, and delivers strong commercial performance during periods of absence, transition, or increased business need. This role requires a highly adaptable leader who can quickly integrate into different teams, assess performance, and take decisive action to maintain or improve operational standards in line with company values. Key Responsibilities Financial & Commercial Performance Take responsibility for financial performance at assigned locations during periods of support or cover Quickly assess labour costs and implement effective controls in line with company targets Maintain bar and food margins, identifying and addressing any variances Oversee stock control processes, ensuring compliance with company procedures Review and authorise hotel invoices in line with company policy Ensure all revenue is accurately recorded, with takings checked and banked correctly Operational Excellence Take full or shared accountability for the day-to-day operation of assigned hotels during support periods Rapidly assess operational standards and implement immediate improvements where required Ensure all aspects of the guest experience meet company expectations, including cleanliness, maintenance, service, and presentation Support or lead the delivery of accommodation and food & beverage operations to maintain a consistent and high-quality guest experience Act as a visible leader on-site, engaging with guests and supporting key service periods People Leadership & Development Provide leadership and support to Heads of Department and Duty Managers, ensuring clarity, structure, and accountability Quickly build rapport with existing teams, maintaining morale and performance during periods of change Support recruitment where required, ensuring continuity of staffing levels Review and support rota planning to balance operational needs and cost control Ensure team members are completing required training and operating in line with company standards Compliance & Risk Management Ensure full compliance with all company policies, procedures, and the Daish’s Blueprint for Compliance across all supported locations Maintain high standards of health & safety and food safety, ensuring sites are always audit-ready Ensure all legislative requirements are met, including accurate completion of documentation Identify and escalate any compliance risks or maintenance issues promptly Food & Beverage Oversight Support kitchen and front-of-house teams to maintain food quality, consistency, and service standards Monitor portion control, waste management, and cost efficiency Ensure safe and effective management of allergens, including clear communication between kitchen and front-of-house teams and strict adherence to allergen procedures Customer Experience & Reputation Take ownership of guest feedback during support periods, resolving issues promptly and professionally Identify quick-win improvements to enhance the guest experience Maintain and protect the company’s reputation across all locations Stakeholder Management Work collaboratively with the Operations Team, hotel management teams, contractors, and suppliers Provide clear handovers and updates when transitioning in and out of locations Flexibility & Deployment Travel between hotel locations as required, sometimes at short notice Adapt quickly to different teams, environments, and operational challenges Be reasonably flexible with working hours to meet the needs of the business Undertake any other reasonable duties as required