We are looking for a fantastic Veterinary Care Assistant to join our team at Downland Vets, working across our three East Sussex surgeries (Hailsham, Eastbourne & Stone Cross). This is a fixed-term position for approximately 12 months. The customer-facing role will include client care responsibilities, administration tasks, animal care duties, and delivering a high standard of customer service.
About our group
Join our dedicated team of veterinary professionals, comprising 12 nursing staff, 6 vets, and 10 support staff across East Sussex. We pride ourselves on our commitment to continuous learning and development, including veterinary certificate holders in ECC and geriatric medicine, and a strong focus on ongoing training. As part of our team, you'll have the opportunity to collaborate with skilled colleagues and contribute to our culture of excellence and compassion.
Applicant requirements
* Excellent communication skills, verbal and written
* Excellent team player, supportive and collaborative
* Excellent customer service
* Good IT skills
* Ability to provide a high standard of service in a fast-paced environment
* Ability to remain calm under pressure
* Positive and friendly attitude
* Display compassion and patience with all clients
* Flexible and adaptable
* Must have own transport
* Receptionist experience, desirable
* Animal handling skills, desirable
Your shift pattern
You will work 40.6 hours per week across Monday - Friday, plus 1:8 Saturday mornings. You will cover a variety of shift patterns starting at 8:30 am and finishing between 4 pm - 7 pm.
In addition to a competitive salary, you will benefit from:
* 6.6 weeks annual leave
* Additional annual leave for your birthday, which will be added to your holiday allowance
* Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
* Cycle to work scheme
* Initiatives focused on employee wellbeing
* Non-accidental injury support
* Learning and development opportunities via the IVC Evidensia Academy
* Pawsome Benefits - reward gateway giving discounts and cashback with hundreds of retailers
* Pension scheme
* Discounted staff pet care
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