The post holder will be responsible for maximising net income earned from the Hospice shop and be accountable for the effective management of finances, staff, volunteers, stock, premises, and administration. They will deliver high standards of customer care and ensure that the image and reputation of the Northern Ireland Hospice is maintained.
Responsibilities
* Maximise sales of donated goods and seasonal merchandise, consistently achieving sales budgets/targets.
* Establish and maintain relationships with customers, community representatives, and volunteers to ensure a consistent flow of stock.
* Provide an excellent customer experience and have a good overall knowledge of stock.
* Be responsible for the daily management of the shop team, including performance reviews and absence management.
* Complete all administration to required standards and deadlines.
Skills and Qualifications
* 2 years’ retail experience in a supervisory/management capacity within the clothing or houseware market.
* Experience of sales floor merchandising and stock display.
* Experience in the training and development of others.
* 4 GCSEs, including English Language and Maths at Grades A‑C (or equivalent qualifications) and basic IT skills.
Further Information
The deadline for applications is Monday 30th March 2026, at 4pm (we recommend submitting applications at least 15 minutes prior to ensure smooth processing). For assistance with navigating our online application platform GetGot, or for troubleshooting, please consult the following link: Getgot Application FAQs. Please be advised that all correspondence will be sent to the email address provided on your application form. Kindly check your ‘junk/spam’ folder as emails may occasionally be filtered there due to personal email security settings. Any communication will originate from an email address ending in @nihospice.org. We are an equal opportunities employer and welcome applications from all suitably qualified persons.
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