Posted: 3h ago
The role
Your new company A housing company based in Warrington are recruiting for a temp to join their busy customer service team till September initially. You will be managing queries from contractors and tenants. Your new role To deal with customer service matters received by email or phone, address customer issues promptly and in line with SLAs to ensure a positive customer journey. Issue instructions to subcontractors and follow up to ensure prompt resolution. To follow up all outstanding remedial works and take appropriate action to ensure works are completed within set timescales. To communicate effectively and regularly with internal departments and form excellent working relationships as part of the larger team. Carry out general administrative duties, ensuring database systems are up-to-dateWhat you'll need to succeed Experience in social housing or property management Excellent customer service, with experience of handling queries with empathy to ensure a positive customer journey. Flexible to multitask and assist colleagues Strong PC literacy Experience of handling queries within company policies and to deadlinesWhat you'll get in return Full-time hours, Monday to Friday 9am till 5pm, fully office-based Supportive environment On site parking Competitive hourly rate ASAP start What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
