Client Success & Digital Marketing Lead
We’re looking for a proactive and personable Freelance Marketing Coordinator / Account Assistant to join our team on a rolling contract. You’ll be the main point of contact for a range of clients, ensuring they feel supported, informed and confident in our delivery across various digital channels.
This role is ideal for someone who values flexibility with solid knowledge of digital marketing, especially across Social Marketing, Email Marketing, SEO and PPC who can speak the language of both clients and specialists. You won’t need to implement campaigns yourself, but a working knowledge is essential to communicate clearly and manage expectations.
Responsibilities
Build and nurture strong relationships with clients,
Run regular communication via email, calls, and WhatsApp for support when needed
Lead monthly strategic meetings (virtual) to review performance and discuss upcoming plans
Translate technical digital marketing performance into clear, client-friendly insights
Liaise with internal team
Identify opportunities for growth, upselling services where appropriate or contractors to brief in work and ensure smooth delivery
Manage timelines, client expectations, and overall satisfaction
Qualifications
Previous account management experience
Articulate and well accustomed to a remote client facing role
Willingness and ability to travel
Requirements
Access to own device and able to work remotely
Fluent in English
Able to commit to a minimum 1-year freelance contract, with monthly rolling terms
What we offer
Flexible, remote-first working with autonomy
Long-term, stable freelance engagement
Opportunity to grow with a collaborative, friendly team
Work with purpose-led and ambitious brands
To Apply:
Please send your CV or LinkedIn profile with a short intro on your experience with client management
in the digital space.