OneSchool Global UK has an exciting opportunity for an IT Support Analyst to join our busy and collaborative IT team, providing technical support to 23 campuses across the UK and our Regional Support Office. This is a varied, hands‑on role where no two days are the same. Working as part of a supportive team of IT professionals, you will deliver fast, efficient and customer‑focused support across a wide range of systems, devices and technologies, ensuring colleagues and students have the tools they need to succeed.
Responsibilities
* Provide responsive technical support to campuses and the Regional Support Office via remote tools, phone, email and service tickets.
* Diagnose, troubleshoot and resolve hardware, software and system issues across Windows devices, peripherals and classroom technology.
* Manage incidents and requests through the IT service management platform, ensuring timely resolution and clear communication.
* Install, configure and support end‑user devices and software, including laptops, desktops and AV equipment.
* Administer Microsoft 365 services, including Azure AD, Intune and Exchange.
* Support onboarding and offboarding processes, including account setup, device preparation and access management.
* Assist with software deployment, device lifecycle management and routine maintenance tasks.
* Provide occasional on‑site support for classroom technology, AV systems, printers and network connectivity.
* Contribute to IT documentation, knowledge base articles and continuous service improvement initiatives.
* Support IT projects and system upgrades as required.
Qualifications
* Enjoy troubleshooting and resolving technical issues, explaining solutions clearly to non‑technical users.
* Be highly organised, able to manage multiple support requests and priorities effectively.
* Take ownership of incidents through to resolution, ensuring users feel supported and informed.
* Work well both independently and as part of a collaborative team.
* Be adaptable and comfortable working across a broad range of technologies and environments.
* Demonstrate professionalism, integrity and a commitment to safeguarding and data protection.
* Experience working in an IT Support Analyst or similar customer‑facing IT support role.
* Strong knowledge of Microsoft operating systems and Microsoft 365 administration tools including Azure AD, Intune and Exchange.
Benefits
* A competitive salary, staff laptop, free breakfast and lunches and on‑site free parking.
* 25 days annual leave plus statutory bank holidays.
* Workplace pension scheme and staff referral scheme.
* Collaborate with fellow OSG educators across the UK and around the world.
* High‑quality, technology‑empowered learning environments.
* Strong career advancement opportunities.
OneSchool Global UK is committed to safeguarding and protecting children, young people and staff. All posts undergo a safer recruitment process, including disclosure of criminal records, online searches and vetting checks.
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