Go back Torbay and South Devon NHS Foundation Trust
Medical Secretary
Information:
This job is now closed
Job summary
Our medical secretaries provide comprehensive and high quality secretarial, administrative and clerical support to the Rheumatology department ensuring an effective and efficient service is delivered.
They support the Admin Team Leader to undertake change management.
They ensure that patients are treated with courtesy, dignity and respect.
They will work with very little supervision, prioritising and managing their own workload on a day-to-day basis.
There are no budgetary or staff responsibilities for this post
Main duties of the job
Ensure all test results and investigations are tracked effectively, shown to the relevant consultant promptly and to undertake appropriate action as instructed
Independently deal with patient/carer telephone calls and enquiries in an efficient, sensitive and confidential manner, exercising judgement to analyse and resolve any problems and referring on to the clinician as appropriate
* Answer the nurse helpline and to respond to email queries
* Clinic outcomes must be recorded accurately and complete or amend any that have not been done
* Clinical diaries (both paper and electronic) are to be maintained and checked against the published timetables. Discretion and initiative used when arranging meetings and appointments for patients, relatives and others
* Ensure that arrangements regarding medical staff leave and cover arrangements are circulated appropriately and that clinical activities are amended accordingly
* Taking and transcribing formal minutes if required
* Act on correspondence received and bring to the attention of the clinician along with the medical notes
* Undertake a variety of office duties such as filing, opening and distributing post, photocopying, moving and lifting of patient notes to ensure the efficient and effective support to the department
* Plan and organise own workload efficiently and to highlight any concerns to the Admin Team Leader
* Produce and update Standard Operating Procedures (SOPs) for all aspects of the Medical Secretary role
About us
The Rheumatology Team is based at Kitson Hall, Torbay Hospital.
It is a multidisciplinary team, working closely together, committed to providing excellent services for our patients.
Why work with us
Job responsibilities
* Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification.
Person Specification
Qualifications and training
* Good standard of education (to include GCSE grade C in Maths and English or equivalent)
* Typing at a level of speed and accuracy equivalent to 40 wpm
* AMSPAR/Medical Terminology qualification
* Typing ability to a minimum of RSA II (or equivalent)
Knowledge and experience
* Proven secretarial and administrative experience
* Ability to effectively use Microsoft Office software
* Customer care experience of providing a customer focused service
* Sound understanding and observance of the principles of good data management, including legal responsibilities for data protection
* Excellent organisational and typing skills
* Ability to work on own initiative, prioritise own workload and achieve deadlines
* Medical Secretary/NHS experience
* Knowledge and experience of the Trust patient administrative and information systems
* Understanding of Referral to Treatment Pathways
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Torbay and South Devon NHS Foundation Trust
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