Salary: £28,000 - 32,000 per year Requirements: Solid 1st/2nd line support experience in a Windows environment Good working knowledge of Windows 10/11 desktop support Familiarity with Microsoft 365 (Exchange Online, Teams, basic admin) Basic networking knowledge (TCP/IP, DNS, DHCP, VPN concepts) Experience with printers, Wi-Fi, and general office connectivity issues Comfortable building and troubleshooting PCs and laptops (hardware swaps, diagnostics) Strong people skills to communicate effectively with users at all levels Organised and proactive, with an ability to maintain structure around kit, stock, and processes Comfortable working independently on-site and taking ownership of workload Full UK driving licence and access to a car Responsibilities: Act as the first point of contact for all IT issues on-site, supporting approximately 70 active users plus drivers Troubleshoot and resolve issues with Windows desktops, laptops, peripherals, printers, and basic networking Support remote/home workers with VPN and connectivity issues Escalate complex issues appropriately, while taking ownership through to resolution Provision and deprovision users in Microsoft 365, managing mailboxes, Teams, and permissions Build and deploy devices using Intune/Autopilot (or similar) Maintain accurate records of devices, licenses, and user access Enforce basic IT policies and standards related to passwords, access, and security best practice Build, configure, and repair PCs and small form-factor devices Manage stock of spare equipment to minimize issues Set up and manage mobile phones for drivers and staff Support and maintain local infrastructure, including office Wi-Fi and security systems Handle onboarding and offboarding processes, preparing equipment and access Keep documentation and asset lists up to date, suggesting improvements for recurring issues Support small IT projects and development work as needed Technologies: Hardware Support Microsoft 365 Mobile Security TCP/IP VPN Windows Office 365 CRM Delphi PHP PowerShell SQL More: We operate in a fast-paced, operationally critical environment where reliable IT systems, mobile technology, and on-site infrastructure are essential. As an IT Support Technician, you will be our primary on-site IT contact, providing hands-on support in a varied role that blends day-to-day operations with opportunities for improvement. We offer a competitive salary and benefits, along with the chance to take ownership of the IT support function and engage in project work as you grow with us. last updated 5 week of 2026