About Swatch
Colourful, happy, loud, shrill and forever re-interpreted in different ways. Since the "second watch" was born in March 1983, hundreds of millions have been sold. In a very short space of time Swatch has become one of the most famous brands in the world - and all the while remaining true to itself. On average, a new Swatch design is created once every one-and-a-half days! Swatch watches are a popular canvas for artists working in a great range of styles, and arguably the world's largest art gallery on the wrist.
Since the release of OMEGA x Swatch Moonswatch collaboration in March 2022, it was labelled by The New York Times as "the watch industry's defining moment of 2022" and the phenomenal September 2023 release of the Blancpain x Swatch Bioceramic Scuba Fifty Fathoms has seen the brand create global headlines and crowds of exciting watch fans flooding stores around the globe.
The Role
As a Senior Sales Associate, you will be an integral part of the team, providing exceptional customer service, driving sales and contributing to the overall success of the store.
* Support the management team in ensuring team sales targets and KPI's are being achieved
* Be a Brand Ambassador by providing high standards of customer service at all times
* Assist Store Manager and Assistant Store Manager with operational duties as required
* Open and/or close the store when required as per procedures
* Handle transactions for all types of sales according to company policy
* Ensure the store is always presentable, clean and tidy
* Ensure products are displayed in accordance with Swatch VM Guidelines
* Assist with daily and monthly stocktake and stock management
* Keep up to date with new products, promotions and participate in regular training
* Follow up with customers via email and phone regarding warranty and repairs
* Be and example to the wider team, supporting management by providing feedback on team performance and assisting with training procedures
Skills & Experience
* Experience working within retail sales
* Experience in a supervisory position beneficial
* Previous experience working towards sales targets and KPI's
* Highly developed and proven customer service skills
* Visual Merchandising experience
* Ability to build and sustain lasting customer relationships
* Organised and time efficient
* Excellent oral and written communication skills
* Full time availability including weekends and some late night trade
Benefits
* Collaborative and supportive culture
* Generous employee discount across all Swatch Group brands
* Employee referral program with the opportunity to earn a cash reward
* Access to our Employee Assistance Program
* Comprehensive income protection insurance
* Novated leasing opportunities for electric vehicles
* Extensive professional Learning and Development program
* Opportunity to earn incentives on top of your base salary
* Complementary Swatch watch
How to Apply
Click APPLY to submit your application.
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