Customer Service Representative
Location: Farnborough
Salary: £22,880
Hours: Tues 8-4, Weds 8:30-4:30, Thurs 9-5, Fri 12-8 & Sat 10-6
My client based in Farnborough is a fintech company looking for an experienced and self-driven Customer Service Representative to join their friendly team. We are looking for friendly candidates with strong customer service experience who are able to deliver an excellent service.
Daily Duties
Answer email, phone & Live Chat queries.
Answering general technical queries about the website and mobile app.
Answering queries regarding customer statements and financial activity.
Providing a friendly, helpful advice to both parent and child account holders.
Prompt attention to queries and comments made via social media.
Administrative tasks (monitoring risk alerts, one-off tasks etc.)
Customer call backs.
Skill Set
Strong written and verbal skills
Ability to work independently
Excellent phone manner
Ability to be flexible in a role
Excellent organisational skills
Happy working in a committed, busy, team environment
Good technical skills and happy to learn new systems
Working knowledge of Excel & Word
Benefits
30 days of holiday (including al...