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Service Design and Transition Manager, Cardiff
Client: BJSS
Location: Cardiff, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 31f9e3e3fe86
Job Views: 7
Posted: 20.08.2025
Job Description:
About the Role
As the Service Design and Transition Manager, you will work closely with the Service Design and Transition Lead and have the following key responsibilities:
Thought Leadership
* Provide input to our Managed Service Design and Transition Strategy
* Help develop robust and repeatable templates for Service Design, Transition & Acceptance processes
* Align Service Design and Transition with business processes
Objectives
Create artefacts that can be reused across multiple clients to ensure high quality and consistency in Service Discovery, Design, and Transition.
* Service Discovery: Support current support, assess maturity, and conduct support maturity assessments as needed.
* Service Design: Define Service Support Scope, Support Model, SLAs, Process Model, Support Runbook, toolset, roles, reports, Transition Plan, Security, third-party integration.
* Service Transition: Build Transition plan, monitor timelines, define milestones, create Acceptance Criteria, support processes, setup tools, establish monitoring, define handover approaches, and environment handover.
People Management
Support and mentor team members in the Service Design and Transition function.
Raising Awareness of BJSS (Managed Services)
Participate in internal and external events, communicate via townhalls, conferences, meetups, Spotlight.
Collective Management Responsibilities
* Support Recruitment, Learning & Development, Events & Marketing, Business Development, Bids & Pre-sales
* Provide Service Management and Managed Service consultancy for client engagements
* Support early Managed Service involvement in client discussions
* Work flexibly across Managed Service engagements as needed
About You
We'd love to hear from you if:
* You lead by example.
* You take responsibility and seek continuous improvement.
* You have strong interpersonal skills and good listening abilities.
* You have excellent written and verbal presentation skills.
* You can inspire, motivate, mentor, and give effective feedback to team members.
Overall, you are ambitious, enthusiastic, and eager to help grow BJSS while maintaining our positive culture.
Experience
* Extensive experience with ITIL service processes, service design, transition, and implementation in large organizations.
* Experience in Service Operations across Managed Services.
* Proven ability to create and deliver service architectures, presentations, and bid materials.
* Familiarity with various service management tools.
* Experience designing and implementing new service structures.
Some of the Perks
* Flexible benefits allowance (pension, healthcare, dental, etc.)
* Health and wellbeing support, including 24/7 GP, mental health, and more.
* Life Assurance (4x salary)
* 25 days annual leave plus bank holidays
* Hybrid working model with flexibility between office, client site, and WFH
* Discounts from retail, lifestyle, and utility brands
* Referral scheme with no limit on referrals
* Holiday buy/sell options
* Electric vehicle scheme
* Training and professional certification support
* Opportunities to get involved in diversity initiatives
* Supportive team environment and social activities
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