Medical Secretary - Community Paediatrics
NHS AfC: Band 4
Main area Community Paediatrics Grade NHS AfC: Band 4 Contract Permanent Hours Part time - 25 hours per week (4 -5 days per week) Job ref 361-W&C-6189349
Site Danestrete Town Hertfordshire Salary £25,147 - £27,596 per annum pro rota Salary period Yearly Closing Today at 23:59 Interview date 16/05/2024
Here at East and North Hertfordshire NHS Trust,
Our mission is:
Providing high-quality, compassionate care for our communities
Our vision to 2030 is:
To be trusted to provide consistently outstanding care and exemplary service
Job overview
We are recruiting for a Medical Secretary who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
A part of this role will also be responsible for 1 full time consultant support in all aspects of their community paediatrics role which includes part Acute Paediatrics Epilepsy role and/or provide support for the consultants and admin team where a consultant is not allocated.
You should have a sound knowledge of medical terminology and have the ability to work without direct supervision, be able to prioritise and manage workloads. The applicant must be computer literate.
You will be the first point of contact for GPs, consultant colleagues, nursing, admin and other hospital staff, patients, relatives, and outside agencies. You will provide professional and efficient secretarial and administrative support to the consultants and medical team.
Please note that the post is based at Danestrete.
Unfortunately, there is no onsite staff parking.
Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond!
Main duties of the job
The Medical Secretary will be responsible for the admin and support of consultants as their medical secretary and provide input and support in team duties. Cross cover is also required for the team.
The candidate must have sufficient knowledge of Word and Excel and have the ability to manage short turnaround deadlines and have good presentation as well as good verbal and written communication skills.
The medical Secretary will be the first point of contact and communication for HCT, General Practitioners, consultant colleagues, nursing staff, administrative and other hospital staff, patients, relatives, and outside agencies.
To help organise division specific clinics and liaise with outside agencies to achieve this.
Working for our organisation
At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
* The Lister Hospital, Stevenage
* New Queen Elizabeth II (New QEII), Welwyn Garden City
* Hertford County, Hertford
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.
We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.
We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person specification
Qualifications/Training
* Educated to minimum GCSE level or equivalent at level C/6 and above - breakdown required
* Evidence of continuing development
* Previous medical secretary experience
* Evidence of Microsoft Excel proficiency
Previous Experience
* Demonstrable secretarial and administrative experience
* Managing appointments and diaries
* Handling telephone enquiries
* Conversing with public via face to face or telephone
* NHS experience
* Recent medical secretary experience within NHS
Skills & Qualities
* Excellent communication and presentation skills
* Excellent verbal/written and interpersonal skills
* Excellent typing, keyboard and audio-typing skills
* Ability to work independently and as part of a team
* Methodical and able to prioritise own workload
* Ability to adapt to change
* Ability to work well under pressure
* Confidentiality and sensitivity of approach
* Initiative and Flexibility
* Awareness of limitations of experience and role
* Comprehensive understanding of patient needs
Knowledge
* Medical terminology
* Proficient in Microsoft word and excel software
* Organisational structures
* Lorenzo or similar software knowledge
* CIPTS or database knowledge
Our values
We want our staff to believe in, demonstrate and live our values in everything we do.
Include
We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate and grow together.
Respect
We create a safe environment where we are curious of the lived experience of others, seek out best practice and are open to listening and hearing new ideas.
Improve
We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose.
Committed to our Community
East and North Hertfordshire NHS Trust is committed to equality, diversity and inclusion for all job applicants, staff, patients and the wider community. We want to create a workforce which represents the communities we serve. We are on a journey to become a more inclusive organisation and we welcome applications from everyone regardless of their background. In particular we encourage applications from candidates with disabilities, and candidates from Black, Asian and Minority ethnic (BAME) backgrounds who are currently under-represented in various parts of our workforce .
We understand the importance of balancing work and home life. We are committed to support flexible working for our staff wherever possible and all our employees are given the opportunity to discuss potential for flexible working.
We are proud to be a Disability Confident employer and achieved our status in 2019.
We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact us by emailing resourcing.enh-tr@nhs.net
We are also proud to support our UK armed forces by supporting Reservists, Cadet Instructors, Veterans and military spouses/partners into employment and offering supportive policies that value their contribution to the community and to our Trust.
We are committed to being a carer-friendly environment, addressing the complex needs of families with caring responsibilities. In partnership with Carers in Hertfordshire, all our working carers have access to support from recruitment. We are also a member of Carers UK, providing resources to make balancing work and caring easier. Our approach is inclusive, recognizing diverse challenges and creating a supportive environment where carers feel valued.
When you apply...
Please note that vacancies may close prior to the advertised closing date in certain circumstances. Please ensure that you make your application as soon as possible.
All correspondence relating to vacancies will be via the e-mail address you have provided on your application form. Some servers automatically send e-mails to your junk mail so please check as well as your inbox.
As a publicly funded employer, we need to ensure we utilise our funds responsibly, this may mean we are unable to support sponsorship required to gain the right to work for particular positions. We strongly advise you to contact the line manager or a member of the Resourcing Team before applying to confirm if we will be able to support with sponsorship for that post.
Prince's Trust Support
If you’re aged between 16 and 30 years-old, you can get FREE employability support from The Prince’s Trust. The Prince’s Trust will help build your CV and cover letter, offer advice and top tips for future interviews and support you with research about working in the NHS. Please contact Enquiries.H&SC@princes-trust.org.uk for support.
Secondments/Fixed term
Where a vacancy is advertised as a temporary position, the duration will be specified in the advert. If the vacancy becomes permanent towards the end of the specified duration, the successful applicant may not be required to re-apply and can be slotted into the role on a permanent basis if appropriate.
If you are an internal applicant applying for a temporary working arrangement, please see the attached notes on secondments
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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