Our growing In-House Maintenance Team is seeking an experienced maintenance professional to join us as a Quality Inspector on a permanent basis across helping ensure all completed repairs and maintenance works are of high quality and comply with current legislative requirements.
This is a key role in driving positive tenant satisfaction and continuous improvement to our class-leading repairs service and is a great opportunity for a driven individual to expand their knowledge in Repairs & Maintenance.
As a Quality Inspector, you will hold responsibility for the quality of repairs and maintenance works carried out by contractors and operatives, always striving to maintain and provide an efficient service for our tenants.
This role operates on a 50/50 basis between office-based analytical work and on-site inspection activity.
Your day-to-day responsibilities will include:
Conducting post inspections on all repair and maintenance works to ensure a high-quality repairs service is delivered in our tenants homes.
Monitoring contractor and operative performance and adherence to agreed-upon quality standards and timelines.
Delivering detailed written and verbal responses to tenants, clearly explaining findings from post-inspections and addressing concerns regarding repair quality and service delivery.
Conducting thorough root cause analysis of complaints, repeat repairs, and service failures to identify underlying issues.
Maintain accurate, well-documented records of investigations, outcomes, and follow-up actions.
Our ideal candidate? Your CV and covering letter will demonstrate the following:
A relevant qualification in a building related discipline or site management or equivalent knowledge as demonstrated through a track record of relevant work experience.
Experience carrying our property inspections and a good understanding of relevant building regulations and compliance legislation.
Knowledge and experience of repairs and maintenance works, including a good understanding of Health & Safety legislation & CDM Regulations.
Experience using various IT systems to manage and track data used for producing detailed reports.
Please note, if you do not meet all the above criteria we are happy to consider your application on a developmental basis - your cover letter should address why you feel you'd still be a good fit for the role of a Quality Inspector.
What's on offer? As well as a competitive salary and a Van + Fuel Card, you'll also have access to our award winning company benefits. This includes access to Medicash, access to our benefits portal offering you discount with many big brands as well as up to 8% matched pension contributions. For more information on our company benefits, please click here.
Please be advised that a valid UK driving licence is essential for this role as you will provided a company Van.
Who are Midland Heart? We're a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return, you can be assured of a great place to work, where you'll be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we're here to develop your potential.
Interested? Click "Candidate Information" below for a full Role Profile. Applying is easy – simply register on our candidate portal and submit a comprehensive CV and cover letter which clearly demonstrate why you're the ideal candidate for the job.
Please be advised that we reserve the right to cease recruitment activity should suitable candidates be appointed prior to the advertised closing date.
Applications close at midnight on Sunday 1st March 2026. Assessments are scheduled week commencing 9th March 2026.
We're proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.