HR Services Administrator
Closing date: 30 April 2026
Band: Band 3 £25,760 - £27,476 per annum, pro rata
Hours: 22.5 hours per week, (Monday - Friday, shift patterns covering 8am - 5pm plus weekend working/on-call. Days and hours negotiable)
Flexible working: All MKUH roles will be considered for flexible working
We are looking for a motivated and customer-focused HR Services Administrator to join our busy HR Services Team at Milton Keynes University Hospital NHS Foundation Trust.
You will be providing first-line HR support to Trust employees and managers.
You will support a wide range of HR transactions, including payroll, temporary staffing and general HR queries, acting as a first point of contact and ensuring a high-quality, responsive service.
If you enjoy working with systems, helping people, and being part of a collaborative HR team, this is an excellent opportunity to develop your career within the NHS.
Please note that we are not able to offer sponsorship for this role.
Interview: w/c 11 May 2026
Main duties of the job
‘Administrative and Clerical staff feel supported with flexible working at MKUH, reporting 6.82 out of 10, and a 76% feel strongly about approaching their managers regarding flexible working.’ ‘NHS Survey, 2024’
The post holder will work in the Human Resources Services Team and will provide a comprehensive first level, customer focused front-line service, to employees who require assistance with HR transactions, such as payroll and temporary staffing requirements. In addition, the post holder will support the maintenance and usage of the computerized payroll and HR information system - Electronic Staff Record (ESR), supporting managers with the use of the system for the updating and correction of employees records.
About us
Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting-edge research and education. With a "Good" rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career.
As a medium sized general hospital, we provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. As the population of our city and surrounding areas continues to grow rapidly, we are expanding and enhancing our facilities to meet rising demand and improve access to care for all our communities.
We are also proud to offer a growing portfolio of specialist services. In January 2025 we opened our state-of-the‑art Radiotherapy Centre, bringing advanced cancer treatment closer to home. Our services also include neonatology, specialist surgical care, and a wide range of diagnostics, supported by the new Community Diagnostic Centre at Whitehouse Health Centre.
Further investment is underway, including the construction of Oak Wards - a new ward block featuring two 24‑bed wards - and the recently approved Women and Children's Centre, set to open by 2030.
Job responsibilities
Communication
Communicates by email, phone and face to face. Communicates with HR team members, payroll staff, finance staff and Trust staff at all levels.
Analytical and Judgemental Skills / Freedom to Act
Resolve basic user queries where possible by:
* Querying and providing HR Systems data (subject to authority to share data)
* Liaising with third parties (such as external payroll provider) to identify a resolution
* Triage complex user queries to the relevant HR team member for resolution.
Whilst the post is responsible to the HR Services Manager, there is a degree of autonomy, as assigned tasks are usually seen through to completion with little or no supervision and the post holder will address user queries to the best of their knowledge.
Planning and Organisational Skills
Work is carried out within set procedures and laid down timetables. Plans and prioritises own day to day workload. Regular discussion with Line Manager relating to workload and task prioritisation.
Physical Skills
Advanced keyboard skills required.
Policy and Service Responsibilities
Able to comment on the content and implementation of workforce policies. Implements departmental policies within own work area and proposes changes to own working practices as a result of new legislation or guidelines; e.g. to be aware of data protection issues and ensure information relating to staff is provided to authorised users only.
Responsibility for Staff
The post holder be required to:
* Support team members during their induction.
* Explain department processes and procedures to team members.
* Share HR Services knowledge with other team members as required.
Responsibility for Information
Assist in the production of basic workforce information including:
* Running standard reports to extract data.
* Evaluating routine and occasionally complex data.
Research and Development
Post holder may be asked to contribute to local audits as agreed within the Human Resources Team.
Please refer to the Job Description for further details.
Qualifications
* 2 passes at A level (Grade A - D) or equivalent.
* Willingness to study further undertaking a relevant qualification (NVQ 3 Equivalent).
Experience
* Must be able to demonstrate ability to work in a team environment.
* Must be able to produce reports in a clear and concise manner.
* Working with HR, Payroll, Health Roster & Recruitment Systems.
Knowledge and Skills
* Knowledge of Microsoft Office products.
* Advanced keyboard skills.
* Be able to create and maintain complex spreadsheets using MS Excel.
* Ability to produce good quality and reliable information in a timely manner.
* Knowledge of Human Resources Payroll and Recruitment Systems.
* Exceptional attention to detail.
Personal and people development
* Able to work effectively on own initiative and as part of a team.
* Ability to work flexibly and prioritise own workload.
Communication
* Strong verbal and written communication skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Milton Keynes University Hospital NHS Foundation Trust
£25,760 to £27,476 a year, pro rata
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