Overview
Patient Transport Liaison Officer (PTLO) role at EMED Group based at Royal Berkshire Hospital, Reading. Full-time, Permanent (6 days on – 6 days off over a two week period, shifts 08:00 - 20:00, Thursday, Friday, Saturday, Monday, Tuesday, Wednesday).
The PTLO position is key to help bridge the gap between hospitals and our operations team on a daily basis. You will be integrated within the flow room and involved in site and bed meetings to understand demands placed upon the hospital. You will be the point of contact for escalation for your designated trust if they fall into a bed crisis, patient queries, risk assessments, among other things. You will be the point of contact between bed managers and EMED managers. The role will provide assistance with patient flows in the hospital environment.
Responsibilities
* Check and plan daily and future bookings within the Cleric controlling system, ensuring resourcing is correct and all sub-contractors, taxi and volunteers are informed where applicable, ensuring timely and efficient collection and delivery of patients between destinations and achieving contractual targets.
* Maintain patient flow across all control areas through effective liaison with colleagues and hospital staff and prompt resolution of urgent problems and appropriate responses to unplanned events.
* Attend meetings on an ad-hoc basis.
* Undertake general clerical duties including checking booking lists, data input, and completing ad-hoc forms/invoices as necessary.
* Maintain and enhance the performance and quality of service offered to patients and customers.
* Maintain positive relationships with hospital wards, outpatient units, discharge lounges and bed managers.
* Meet weekly with planning/control to forecast following weeks activity, identifying peaks and troughs in demand and ensuring operational responsiveness.
* Assist operational managers with issues that arise throughout the day.
* Deal with patients’ enquiries and questions as they arise.
* Familiarisation with EMED policies, processes, and standard operating procedures.
Requirements / Qualifications
* Committed to patient care.
* Experience of working in a healthcare / hospital setting.
* Thorough working knowledge of Non-Emergency Patient Transport services.
* Ability to plan and prioritise own workload.
* Excellent communication skills – verbal and written – with the ability to explain decisions made.
* Ability to make decisions based on impact assessment.
* The ability to build effective relationships using influencing skills with key stakeholders to prioritise EMED services and support divisional growth.
Benefits
* £13.50 per hour
* Life Assurance – providing colleagues and their family financial peace of mind and protection to £5,000.
* 24/7 online/telephone GP Consultation and access to prescriptions.
* 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.
* Cash-plan benefits, including dental, optical, chiropody.
* Access to mental health consultations.
* Access to physiotherapy consultations.
* Access to legal advice on domestic issues (e.g. motoring offences, wills and probate, personal injury).
* Financial guidance re retirement planning, tax savings and state benefits.
* Long Service Recognition Scheme with additional annual leave after 5 years and at 5-year intervals.
* Values-based Internal Recognition Scheme with financial reward and annual recognition event.
* Refer a Friend recruitment incentive scheme with financial rewards.
* The EMED foundation to provide support to colleagues and local communities.
* Paid holiday entitlement.
* Pension Scheme.
* Blue Light Card.
* Uniform provided.
* EAP (Employee Assistance Programme).
* Flu vaccination campaign.
About Us
The exciting merger of ERS Medical and E-Zec Medical has enabled us to rebrand, now known as EMED Group. We are the largest Patient Transport and Care Partner to the NHS with circa 4,000 colleagues across 60 depots. Our ambition is to continue developing patient care transport services that improve health and wellbeing for people across local communities by providing transport that supports patient care, community support, secure mental health and medical courier services.
EMED Group is committed to equality, diversity and inclusion and to providing an inclusive and safe working culture for all.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other, Information Technology, and Management
* Industries: Public Health
#J-18808-Ljbffr