Petzl Sales and Accounts Administrator - Part-time
The Company:
The Petzl UK Agency is the Lyon Equipment Ltd team dedicated to servicing Petzl (a French brand) www.petzl.com in the UK and Ireland. The key responsibilities of the agency include Sales Representation, Marketing, Sales Administration, Technical Support and Aftersales, for both the Outdoor and Work at Height & Rescue markets.
We provide a friendly, contemporary and dynamic working environment and we strongly value a good work life balance.
We are seeking to appoint a part-time Petzl Sales and Accounts Administrator to join the Petzl UK Agency. The role will be based at our office in Tebay, Cumbria.
Key responsibilities of the role:
* Answering and responding to incoming telephone calls and emails and liaising with colleagues as appropriate in order to deliver an exemplary customer experience
* Processing orders and quotes
* Tracking customer orders from quotation through to final delivery
* Keeping on top of overdue customer payments
* Handling new account enquiries efficiently
* Learning about Petzl products and solutions
* Advising customers on product selection
* Communicating with the France based Petzl team
* Liaising with the sales representatives
* Supporting Aftersales as and when needed at busy periods and/or holiday cover
In addition to working directly with our customers, the Petzl Sales and Accounts Administrator will also work closely with other departments both here in the UK office and Petzl France.
It is essential that you are happy working as part of a small team in an open office environment.
What we need from you:
* Have a strong command of English and can demonstrate verbal and written communication skills
* Ability to communicate in a clear and concise manner
* Be able to handle enquiries in a diplomatic, helpful, and efficient way
* Be organised, with excellent attention to detail and understand the importance of following business processes
* Have good computer skills and experience of data entry
* Be self-motivated and happy to work as a team member
* Be willing to undertake personal training and development
Hours of Work:
This position is a reduced hour role - for example 09:00 -15:00 ( Friday 08:30 to 14:00) though other times will be fully considered.
The benefits include:
* Commencing salary likely to be in the region of £24,000- £25,000 (or Pro Rata) dependent on experience
* 30 days (or Pro Rata) holiday entitlement per annum including public holidays with loyalty increments (up to 5 extra days holiday)
* 2pm Friday finish for all staff
* Flexible approach to time off for medical appointments
Following completion of a successful probationary period:
* Invitation to join our company healthcare scheme
* Generous trade and staff discount
* Free use of company loan kit
* Cycle to Work scheme
To apply:
An application pack can be downloaded from the employment section HERE
Alternatively, please contact our HR department on 015396 26317 / hr@lyon.co.uk if you require a printed copy.
Please return your completed application form (and accompanying CV if you wish) to hr@lyon.co.uk or if returning by post to:
HR Manager
Lyon Equipment Limited
Units 3–7 Tebay Business Park
Old Tebay
Penrith
CA10 3SS
Closing date for applications: 12 noon, Friday the 3rd of October 2025
An office based interview (max 2hrs) will take place: Mon 6th to Fri 10th of October 2025
Second office-based interviews - if needed - will take place: Week commencing 13th - 17th October 2025
On completion of a probationary period our employees will be entitled to extra incentives provided by Lyon, these will be in addition to a normal salary.
Lyon strives to promote employee satisfaction and well being, our benefits include everything from private medical insurance to above average pension contributions.
Company Benefits
* Free car-parking
* Permanent staff receive salaries above the living wage
* Paid time out allowed for volunteering with the Cumbria Wildlife Trust
* Independent financial advice from company advisors
* 2pm Friday finish
* Holiday entitlement above the national minimum
* Job related training
* Payment for eye tests
* Private Healthcare scheme with cash-plan (available after probation)
* Cycle to Work scheme
* Cost + VAT on most price list items
* Reciprocal discounts with many brands and local outlets
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