Location: Wroxton (Office-based, no public transport available) Reports To: Customer Services Manager Employment Type: Temporary to Permanent Hours: 5 days a week (Including occasional weekends) 9:00am until 5:00pm Salary: £13.91 per hour Recruitment Pro are seeking an experienced customer service assistant to deliver outstanding, compassionate customer service by understanding individual customer needs and ensuring effective communication both internally and externally. You will play a vital role in supporting the day-to-day operations of our clients online pharmacy service, contributing to business growth and ensuring smooth administration and patient care. Key Responsibilities Customer Service * Provide first-class support by answering customer queries professionally via phone and email. * Take and process customer orders using SagePay or online payment methods. * Assist with prescription queries and medicine availability, referring to the pharmacist when necessary. * Liaise with online doctors to resolve customer issues promptly and efficiently. * Identify opportunities to grow prescription volume and support business development. * Participate in weekend shifts on a rota basis (time off during the week when working weekends) Administration & Stock Control * Maintain accurate prescription records and ensure documentation is legally compliant. * Order stock from suppliers and help mana...