Store Service Advisor - Mandarin Speaker (Full Time)
END. Newcastle Upon Tyne, England, United Kingdom
Overview
We are looking for an energetic and ambitious Service Advisor who fully understands the world of luxury fashion and lifestyle to expand our current service team. You will engage with customers, develop potential customers and build upon the existing customer base, while exceeding customer and company expectations at every level.
Responsibilities
* You will network amongst the END. customer base, developing new and building on existing customer relationships to achieve and exceed set sales targets.
* You will support the store team in its combined efforts to maximise sales and heighten company profile.
* You will outwardly display exemplary service techniques driving excellence of service as a basic standard.
* You will support in other areas of store operation by having a good working knowledge of the processes behind all services and procedures.
* You will maintain an awareness of product and merchandising standards, replenishing stock and following VM guidelines.
* You will share your in depth knowledge of the product we sell and the industry within which we work with our customer base.
* You will handle all financial transactions professionally, assuming accountability for accuracy.
Who we’re looking for
* You must have experience in a customer facing role, ideally within luxury fashion or a related industry.
* Ambition within the Retail function – we want to develop you within our business.
* You must be sociable and charismatic with an innate ability to engage with and interact with all customer types.
* You should be able to demonstrate excellent written and verbal communication skills.
Benefits
* 28 days holiday (including bank holidays)
* 40 Hours per week
* Your birthday off
* Access to Employee Assistance Programme
* Healthcare Cashback Plan
* Moments that matter gifts (Weddings and Babies)
* A pension that both you and the company contribute to
* Generous staff discount
* Opportunities for professional development and career progression
Please note – for the successful candidate, any employment is conditional on you having the right to work in the UK in the role in which you are employed.
Don’t worry if you don’t hit every criteria, we’re always looking to uncover the next big thing, so if you have what it takes to be part of our future success, we want to hear from you.
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