The role: Software Implementation Analyst
Junior to Mid-Level
Location: Liverpool - Hybrid working.
My client is looking for a Software Implementation Analyst to work in a small IT Implementation team within a global organisation that can offer exceptional career development and training.
You will deliver new software implementation, train new users and configure the software to meet specifications.
This role is open to both recent IT Graduates and anyone with any previous software implementation experience.
You must have strong customer service skills as you will often collaborate with customers to validate solutions and ensure user requirements are met.
If you can speak Spanish, that would also be a huge bonus.
Role responsibilities;
As a Software Implementation Specialist, your role responsibilities will be to;
* Liaise with customers to understand their requirements and configure the software to meet their needs.
* Liaise with customers on user acceptance testing of configuration elements, validating the software build.
* Create training material and provide training to users.
* Identify and assist to resolve all technical issues efficiently, and perform tests on all hardware/software elements and peripherals.
* Administer setup of systems according to specifications and ensure the systems are in synchronisation with customer requirements.
* Collaborate with various teams within the business
* Prepare and provide demonstrations of software.
* Support the technical lead in providing implementation estimates and project plans.
* Research and test off-the-shelf applications as part of the vendor onboarding process.
* Monitor software vendor performance continuously, reporting on performance to the IT management team.
* Collate and maintain standard implementation packages, with adequate training materials and implementation guides, in collaboration with the product support team.
* Keep up to date with software changes, learning new features and system processes.
* Support with software deployment, executing upgrades where required.
This role may involve travel to both UK and overseas sites to assist with system implementations and training. Trips would be between a few days and up to 6 weeks in duration.
Qualifications/Education
* Educated to degree level (high grade) or above.
* Chemistry degree an advantage
Person Specification
* Ability to work on own initiative and as part of a team.
* Analytical mindset with the ability to resolve complex business problems with excellent user outcomes.
* Comfortable demonstrating software processes to potentially large audiences and senior management.
* User focussed with the ability to build effective relationships with stakeholders and champion user needs.
* Accountable, taking ownership of the implementation of configuration specifications and technical issues.
* Effective communication of business change and processes. Technical Specification
* SQL skills, with the ability to write queries and execute simple update statements.
* Ability to write basic javascript expressions.
* Application bug diagnostics:
There are boundless career growth opportunities within this company, so please send your CV now for immediate consideration.
Ascent People Ltd is acting as an employment agency for this vacancy and applicants from all ages and backgrounds will be considered.