Description
Motability Operations are currently recruiting for an Agency Analyst to join our team in Bristol on a full-time, permanent basis. What you'll be doing
The Agency Analyst plays a pivotal role within the Customer Accounts Department, providing high-quality reporting, insight, and analysis to support operational performance, financial control, and effective engagement with internal and external stakeholders. The role is responsible for delivering accurate management information, identifying trends and exceptions, and supporting the development and implementation of improved policies, processes, and systems.
As an Agency Analyst, your responsibilities will include:
Producing and maintaining weekly and monthly reporting, including the Monthly MI Pack for senior management and Team KPI Packs.
Developing, enhancing, and maintaining reporting solutions, including converting existing reports into Power BI dashboards and improving data visualisation and insight.
Analysing large and complex datasets to proactively identify trends, risks, and opportunities, recommending policy and process improvements.
Using exception reporting to identify concerns in trends, balances, and movements and supporting effective resolution.
Supporting the development and implementation of new and updated processes, working closely with the Finance and Product teams. This includes submitting new proposals, creating and maintaining process maps, completing testing activities, and training colleagues on new features or functionality.
Sustaining and maintaining a suite of OAS reports, including carrying out regression testing following system upgrades.
Continuously reviewing and developing maintenance and control schedules to support Customer Accounts Department objectives.
Working closely with and supporting the Agency Support team, allocating work as required and providing guidance to support effective delivery and prioritisation.
Working collaboratively with Government agencies to ensure customer records are accurate and up to date.
Maintaining DWP, Veterans Agency, and Social Security Scotland ledgers, identifying and completing bulk clean-up activities.
Reconciling lease rental agreements following breaks in payment to determine root causes and resolve discrepancies.
Producing and issuing Live Agreement and Termination reports to relevant Benefit Agencies.
Building effective relationships with internal stakeholders across Motability to support the smooth management of customer debt.
Qualifications
You will have proven experience in an analytical role and enjoy working with data to solve problems and drive improvement. You are confident in addressing financial queries, able to think practically and analytically, and comfortable working independently while using sound judgement to make well-informed business decisions.
Minimum criteria:
• Proficient understanding of Microsoft packages
• Experience of, or the ability to quickly learn, Alfa and Genesys
• Experience using OAS or a similar reporting tool
• Ability to independently generate and access reports
• Advanced Excel skills
• Experience working with large and complex datasets
• Strong reconciliation skills and attention to detail
• Experience creating or enhancing reports using Power BI
• A collaborative approach, engaging effectively with colleagues across departments
• A strong interest and capability in resolving complex queries
Benefits
Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 800,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.
Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day:
We find solutions
We drive change
We care
We operate hybrid working across the organisation where we split our time between working on-site at our offices, and at home, remotely within the UK. We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers. It allows us to have the flexibility to work remotely up to 2-days per week whilst also using the great office spaces we have available.
As a Motability Operations team member, you can expect:
An annual discretionary bonus
15% non-contributory pension (9% non-contributory pension during probation period)
Life assurance at 4 times your basic salary to give you peace of mind that your loved ones will receive some financial help
Employee Discount Scheme with a huge number of retailers and an app to save on the go
Discounted Electric/Hybrid Car Salary Sacrifice Scheme
Access to the Cycle to Work Scheme (we have showers, changing rooms and secure bike sheds on site)
As well as financial benefits, our staff's health and well-being are very important to us, so we also offer:
28 days annual leave with option to purchase and sell days
Funded Private Medical Insurance cover
Critical illness insurance
Free access to healthcare apps, such as Peppy, Unmind, Aviva Digital GP
Funded health screening for over 50s
1 day per year to volunteer - Staff can support a local charity or do a sponsored event whilst being paid for it
Access to our fully accessible company allotment - Where we grow our own produce for local charitable organisations
Access to Prayer room and quiet spaces whilst working in the office
We also understand that not everyone is the same so offer several voluntary benefits that you can select outside the core package, these include;
Dental Insurance
Health and cancer screenings for you and your partner
Discounted gym memberships
Charitable giving
At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they're rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender.
We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.
Please note, Motability Operations reserves the right to bring forward the closing date of any of its job vacancies if we receive a suitable number of quality applications from which to make a shortlist. Therefore, we recommend that you apply as soon as possible rather than wait until the published closing date.
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