Cloud Accounting Digital Services Manager Southwest | £32,000 - £35,000 | Up to 36.25 hours per week | Monday - Friday | Permanent Introduction Acorn by Synergie is recruiting a Cloud Accounting Digital Services Manager (Client-Facing) to join a Top 5050 accountancy practice in the South-West. This hybrid role supports the firmwide digital transformation agenda, leading cloud accounting solutions and mentoring the Digital Services team. Key Duties: Lead and deliver cloud accounting migrations to Xero and QuickBooks Online, including ledger transfers, opening balance reconciliations, bank feed setup, app integrations, and go-live support. Run discovery workshops to understand client needs, map current processes, and design future-state workflows. Manage client onboarding journeys, improving turnaround times and creating a strong first impression. Line-manage Digital Services team members, allocating work, coaching best practice, and overseeing quality assurance. Set standards for documentation, workflows, checklists, and handovers to Accounts, Tax, Payroll, and Bookkeeping teams. Champion high standards of data hygiene across Practice Engine and Filestore. Embed compliant onboarding processes, including CDD/AML through Summa Tech, and support annual review cycles. Work closely with Partners and Managers to scope proposals, build business cases, and present solutions to clients and internal stakeholders. Track outcomes, identify risks, and drive continuous improvement across digital services. Requirements: Minimum 5 years' experience delivering cloud accounting solutions using Xero and QuickBooks Online. Proven experience leading client-facing projects from discovery through to migration and post-go-live support. Xero and/or QuickBooks Online certifications (Advanced preferred). Practical knowledge of ledger migrations, bank feeds, chart of accounts design, VAT setup, and app integrations. Experience line-managing, mentoring, and quality-checking team members. Confidence using systems such as Practice Engine, Filestore, Trello (or similar), and Summa Tech. Knowledge of KYC/AML workflows and professional services processes. Familiarity with Digita and/or Sage tax suites. Advanced Excel skills, including Power Query. Excellent communication skills with the ability to explain technical concepts clearly to clients and colleagues. What We Offer: Up to 36.25 hours per week, hybrid and flexible working available. 25 days annual leave plus bank holidays. Annual salary review. Death in service 3 x annual salary. Access to company rewards and health scheme. 24-hour external Employee Assistance Programme. Flexible benefits including Buy and Sell holiday, Cycle to Work, Payroll Charity Giving, and Private Medical Insurance. Introducing clients and team member commission schemes. Pension 3% rising to 4% (matched up to 6% after 4 years' service). Enhanced maternity and paternity pay after one year's service. Interested? Apply now to join this innovative and supportive accountancy practice leading cloud accounting solutions across the South-West. Acorn by Synergie acts as an employment agency for permanent recruitment