Key Responsibilities:
* End user support for the UK sites to a 1st and 2nd line level. Help with the ticket system to a 2nd & 3rd level is provided by the global IT.
* Assigning software to UK clients (Microsoft Endpoint Configuration Manager [SCCM]).
* Support users with technical media solutions in conference rooms and meeting areas (hands on).
* Monitoring and solving backup problems.
* Hands on hardware support.
* Administration and maintenance of the local IT infrastructure (e.g., UPS, ACs).
* Clients - prepare laptops for new employees, replace old or faulty hardware, upgrade memory, etc.
* Servers - lifecycle old hardware, create and monitor installation requests, replace faulty fan/disk, etc.
* Network - assign IP addresses, connect local hardware to the network, basic fault finding.
* Printers - basic fault finding, replace old or faulty hardware.
* Phones/mobiles/hand scanners/and other IT hardware - replace old or faulty hardware.
Administration
* IT asset management.
* Assigning UK clients and UK hardware to the Active Directory.
* Assigning UK clients to DHCP.
* Creating procurement requests for IT hardware and contracts.
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