Careers Springboard is a registered charity that supports job seekers in getting back into employment.
We are looking for a Volunteer Coordinator to co‑ordinate the work of our coaches who provide one‑to‑one support to our members.
What you will be doing
* Serve as the first point of contact for job seekers requesting coaching.
* Screen applications, match seekers with appropriate coaches, and forward requests to the coaching team.
* Schedule coaching sessions (typically up to one hour) in close liaison with the coaches.
* Maintain accurate records of applications, session dates and coach assignments.
* Attend the weekly online Zoom meeting (Monday evenings) to review coaching topics and receive updates.
* Communicate with members via email, phone or Zoom as needed.
Responsibilities
* Provide timely and courteous email, phone, or Zoom support to job seekers.
* Coordinate coaching appointments and ensure all parties have the necessary information.
* Track and report on application volumes and coaching outcomes.
* Assist with promotion of the 1‑to‑1 services across the community.
Qualifications
* At least 3 years of experience in a coordinator or administrative role.
* Strong written and verbal communication skills.
* Ability to keep accurate records and manage multiple contacts simultaneously.
* Polite, calm, motivated, and committed to helping others.
* Comfortable using email, calendar tools and video‑conferencing platforms.
Commitment
Approximately 2–3 hours per week, online from anywhere in the UK.
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