Job Description
What’s it all about?
You will support multiple mission-critical applications, including Visa’s Core Clearing and Settlement BASE II, which reconciles and processes funds between client financial institutions in a global, multi-data centre environment. This client-facing role involves assisting first and second-level support teams in problem determination and recovery for Open Systems and Mainframe applications, leveraging technologies such as Linux, Cassandra, DB2, Kafka, Golang, and emerging automation and AI-driven tools.
We’re looking for someone who thrives in a shift-based environment, learns quickly, and demonstrates strong problem-solving skills. You must be a team player with a proactive attitude and willingness to engage in continuous improvement initiatives.
What we expect of you, day to day:
* Run day-to-day operations across multiple technologies, ensuring stability and resilience.
* Escalate issues promptly to peers and/or on-duty specialists or team leads.
* Collaborate with service partners such as VIP Operations and Client Support teams to manage operational issues effectively.
* Work closely with global support teams on technical issues, installations, and recovery exercises.
* Learn and utilise bespoke tools and automation frameworks.
* Participate in process improvement initiatives, including automation of manual workflows and leveraging AI-assisted incident summarisation and predictive monitoring.
* Contribute to knowledge-sharing sessions and continuous skill development.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Qualifications
Basic Qualifications:
* Understanding of Visa’s business and payment ecosystem.
* Programming experience in any language.
* Database knowledge (SQL/NoSQL).
* Strong communication skills (written and oral).
* Ability to think creatively and solve problems under pressure.
* Comfortable working a 12-hour, 12x365 shift pattern.
* Proficiency in Microsoft Office products.
* Experience in multi-team environments.
* Familiarity with Incident, Problem, and Change Management processes.
* Ability to respond to escalations using documented procedures and knowledge bases.
* Customer-facing experience (even part-time).
* Degree-level qualification (BSc/MSc) in IT, Information Systems, or related disciplines.
Preferred Skills (Added for Future-Readiness):
* Exposure to automation tools and scripting for operational tasks.
* Understanding of AI/ML concepts and their application in IT operations (e.g., AIOps, predictive analytics).
* Experience with workflow orchestration platforms or low-code automation tools.
* Familiarity with Generative AI for summarization, documentation, and client support.
* Ability to work with agent-based systems for proactive monitoring and remediation.
* Knowledge of cloud platforms and hybrid environments.
Additional Information
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.