Job Description
We are seeking a Housing Officer with experience in managing leasehold tenures. This role involves working with a large housing provider to manage and coordinate excellent housing and estate services within a defined geographical area in Slough. This customer-facing position requires effective relationship management skills to enhance our client’s reputation with local authority partners and other external agencies.Leasehold Housing Officer Job Type: Contract ongoingLocation: SloughHourly Rate: £29.29Day-to-day of the role:
* Develop and maintain local multi-agency links to deliver efficient, coordinated services to customers.
* Manage complaints effectively, using strong customer service and communication skills.
* Act as the lead for tenant and resident associations, coordinating the input and performance of internal and external performance areas.
* Handle complex tenancy and lease-related issues, including succession, mutual exchange, and assignment of tenancies.
* Conduct viewings of empty properties, complete new tenancy sign-ups, and carry out pre-tenancy termination and mutual exchange visits.
Required Skills & Qualifications:
* Well-developed communication skills, both written and verbal.
* Experience managing Leasehold & shared ownership tenures is essential.
* Ability to build and sustain working relationships with colleagues and key stakeholders.
* Proven record of delivering excellent customer-focused services.
* Strong planning, organising, and prioritisation skills.
* Full UK Driving licence and own vehicle required