Description
JOB TITLE: Product Manager, Private Banking
LOCATION: Bristol, Birmingham, Edinburgh, Leeds, Hove or Manchester
HOURS: Full time
WORKING PATTERN: Hybrid, 40% (or two days) in one of our office hubs mentioned above
About this opportunity
A brilliant opportunity to be a Product Manager in the Private Banking propositions team. The role would suit a customer centric colleague who utilises a commercial, dynamic, and agile toolkit to deliver value for customers. Continuously seeks to better customer experiences by fixing, improving, and creating product solutions. Combining a customer first mindset and industrious delivery.
About us
Join us and, as well as making a difference to customers, you’ll enjoy a fulfilling career where you’re free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities – you’ll find them all here.
Key Accountabilities
1. Lead the management of manufactured Private Banking products, including development, enhancement, and governance of propositions such as Wills, Power of Attorney, Estates, and Trusts.
2. Use insight, data, and analysis to understand customer needs, identify opportunities to improve products, and ensure fair value and great customer outcomes.
3. Drive delivery of change by defining business requirements, identifying process improvements, and managing small- to medium-scale projects through to implementation.
4. Develop and execute marketing or growth plans for specific products and services, working within established frameworks and collaborating with internal stakeholders.
5. Manage and support a small team of Product Managers or Analysts, setting objectives, overseeing delivery, and ensuring performance through regular coaching and development.
6. Oversee the end-to-end customer journey, using complaints, behavioural data, and product usage insight to shape continuous improvement activity.
7. Ensure technical product specifications and documentation are in place to support robust delivery and compliance with internal standards.
8. Uses product specifications to design test procedures and standards.
Key skills
9. Strong product management experience, ideally within financial services, including governance, risk oversight, and managing product performance
10. Skilled in managing and influencing a broad range of internal stakeholders across functions such as Legal, Compliance, Tech, and central Product teams
11. Passionate about customer-centric design, using insight and feedback to shape, test, and improve propositions
12. Confident problem solver, able to identify root causes and opportunities to unlock value through continuous improvement
13. Experience supporting or line managing junior colleagues such as Product Analysts or Assistant Product Managers
14. Able to define and deliver change initiatives, including writing business requirements and working closely with change and delivery teams
About working for us
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.
We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.
We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.
We also offer a wide-ranging benefits package, which includes:
15. A generous pension contribution of up to 15%
16. An annual bonus award, subject to Group performance
17. Share schemes including free shares
18. Benefits you can adapt to your lifestyle, such as discounted shopping
19. 30 days’ holiday, with bank holidays on top
Want to do amazing work, that’s interesting and makes a difference to millions of people?Join our journey!
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.