Second Line Technician needed to cover one of our clients Schools in the Slough area.
Salary: Up to £32,000
Benefits:25 days holiday, company pension scheme, sage benefits
Disclaimer: Applicant must have the right to work in the UK, no sponsorship available.
We are a leading managed service provider in the Education Sector, and are looking for a Second Line IT Support Engineer to be based at one of our client sites.
If you are looking for a Company where you can make a real impact and be part of something exciting, then we encourage you to join our team.
Key Tasks and Responsibilities:
* Under the guidance of the Network Manager: Provide Specialist IT support that ensures the site establishes and maintains high quality learning facilities.
* Assist the Network Manager or Trust Network Manager in the successful operation of the site(s).
* Assist with the training and up-skilling of the CTS staff on site.
* Mentor colleagues.
* Ability to effectively communicate (verbally and in writing) technical information at an appropriate level, and in a suitable style, having assessed the audience.
* Manage and implement agreed work programmes/practices under the guidance of Senior Staff.
* Monitor and manage stock, cataloguing resources and undertaking audits as required.
* Be aware of and comply with policies and procedures relating to child protection, health, safety and security and confidentiality, reporting all concerns to an appropriate person.
* To be aware of the site's responsibilities under the Data Protection Act and GDPR for the security, accuracy and relevance of personal data.
* Set-up and check hardware and software for normal operation.
* Build and configure networked PCs, this could be a standalone setup or via image deployment.
* Perform maintenance on user accounts, site servers, and cloud platforms.
* Solid understanding of Active Directory, Azure AD, Microsoft 365 administration.
* Ensure that Helpdesk tickets are updated and resolved in a timely fashion in line with the SLAs.
* Follow standard practises to run network monitoring reports or utilities.
* Update asset lists or equivalent records for hardware and software on site.
* Follow processes and tasks described in sites disaster recovery and maintenance plans.
* Follow instructions to test site backup and malware protection procedures.
* Ensure all jobs are logged within the helpdesk and investigated as required.
* Carry out checks on the systems as guided.
* To work with colleagues and others to maintain health, safety and welfare within the working environment
* Potential to be assigned to project teams during the holidays under guidance of the senior engineer team.
* Any other tasks that the Technical Management Team, Senior Management, or the Company Directors feel are appropriate.
* There may be a requirement to work beyond normal hours should emergency work / upgrades on IT systems be needed.
Qualifications and skills:
* GCSE Grade 5 or above in Maths and English.
* A-Level, BTEC, NVQ, or T-Level in a relevant subject
* Industry qualifications within the IT sector, include; Microsoft, Cisco, Aruba, Apple, is preferred.
* 2 - 3 years experience in an IT Helpdesk or IT Support environment.
* Solid understanding of wired and wireless networks and devices.
* Ability to work independently and as part of a team under pressure.
* Impeccable attention to detail and commitment to quality.
* Experience in the education sector is desirable.
* Technical troubleshooting and problem management skills.
* Interpersonal skills sufficient to assist non-technical users of IT.
* Ability to assess and re-prioritise workloads when circumstances or demands change.
* Ability to take the initiative when necessary.
Benefits:
* Competitive salary and benefits package.
* Opportunity to work on diverse and challenging projects.
* Exposure to a variety of clients.
* Death in Service benefit.
* Company Pension scheme.
* 25 days annual leave (not including Bank Holidays) increasing with length of service.
* SAGE Employee benefits.
If you are interested in this role and would like to find out more, we would love to hear from you.