Service Delivery Security Manager
Team
The Service Delivery Security Manager role is within the KPMG UK Information Security function and reports directly to the Security Production Assurance & Compliance Lead. This role is vital in delivering secure, innovative, and technology-enabled services and solutions for KPMG and its clients, ensuring they are 'secure by design' to build trust among stakeholders, clients, and regulators.
Role
The main purpose of this role is to facilitate the harmonious delivery of Security Services by collaborating effectively with external Service Providers and internal KPMG business functions. The focus areas include:
1. Managing the security services relationship to protect the delivery of end-to-end services involving all KPMG UK Technology services and third-party suppliers.
2. Providing governance for infrastructure security services.
3. Overseeing the complete set of services provided by KPMG UK Technology and third-party suppliers, troubleshooting issues, and escalating as necessary.
Key responsibilities include:
* Collaborating with Service Owners to understand their service roadmaps and operational needs.
* Leading the governance process for these services.
* Ensuring compliance with firm standards, guidelines, contractual, and operational commitments.
* Reviewing and governing Service Provider quality, improvement plans, issues, and operational risks, with support from the Security Production Assurance & Compliance Lead.
* Facilitating issue resolution and consensus building around escalations.
* Managing Service Provider knowledge management, reporting, documentation, and engagement practices to ensure operational excellence.
* Reviewing capacity plans to meet demand and align with service roadmaps.
* Consolidating and reporting on security service delivery and initiatives.
* Coordinating planned changes to minimize disruption to Information Security services.
* Communicating major changes or enhancements in Information Security to relevant teams.
* Serving as a single point of contact for queries related to Security functions.
* Working with Service Delivery Managers and Service Owners to clarify expectations and remediations.
* Supporting the implementation of operational security activities, processes, and standards.
* Building stakeholder relationships, negotiating service levels, and defining project scope.
* Monitoring and ensuring compliance with security policies and standards, escalating issues when necessary.
* Proposing policy and procedural improvements based on feedback to enhance efficiency and compliance.
* Supporting incident and problem management teams and participating in security governance processes.
* Managing and developing compliance in relevant security domains using automation, security by design, and customer-focused approaches, including developing service strategies and roadmaps.
Knowledge and Skills
* Ability to create insightful dashboards (preferably via PowerBI) by integrating reports from various sources.
* Extensive experience in infrastructure or technology management leadership roles.
* Understanding of change management processes (ITIL).
* Excellent interpersonal, negotiation, and influencing skills across all organizational levels.
* Experience managing delivery teams and managed IT services.
* Proven ability to manage relationships with stakeholders and third-party suppliers.
* Capability to deliver transformation plans supporting operational goals.
* Strong financial, commercial, and presentation skills.
* Ability to set challenging objectives aligned with strategic priorities.
* Commitment to continuous professional development to maintain relevant credentials.
* Knowledge of infrastructure management tools such as Endpoint Protection, ITSM platforms, and security tools.
* Experience managing applications and infrastructure within cloud environments.
* Ability to communicate technical concepts clearly to diverse audiences.
* Experience working in fast-paced, customer-focused environments delivering high-quality security services.
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