Job Description
Are you ready to kick start your career in travel assistance?
At World Travel Protection, protecting people is our priority. We take care of corporate and leisure travellers, helping them avoid risks before they escalate and providing them with immediate access to the right experts when an emergency happens.
Our extensive experience in global travel risk management is the reason we are trusted by travellers, corporate risk managers and organisations across the globe, who allow us to help prepare them for potential travel threats and assist them when they need it most.
We are part of Cover-More Group, the third largest provider of travel insurance and assistance in the world, operating in 16 countries across five continents from New Zealand to the USA…sounds exciting right?
So, what’s our mission?
Protecting travellers – and supporting those responsible for their safety – is our business. We operate 24 hours a day, seven days a week from our 4 operation centres in Australia, Canada, Malaysia, and the UK, responding to the cries for help we receive from travellers across the globe.
So, what’s the job?
1. You’ll provide expert medical advice with respect to medical assistance cases to determine coverability once active assistance service have ceased
2. You’ll use your clinical expertise to recommend decisions for approvals, declines, or request further information with respect to a customer’s existing medical conditions
3. You’ll meet the minimum number of assessments allocated in line with business requirements and contribute proactively to team achievement of performance targets in collaboration with Team Leader including; service expectations, productivity, achievement of KPI’s, behavioural expectations, and general operational performance and compliance
4. You’ll apply clinical knowledge and experience to the medical assessor claim process in accordance with policy and procedure requirements
5. You’ll liaise and provide guidance and subject matter expertise to WTP Assistance and claims teams as required
6. You’ll liaise with Internal Dispute Resolution (IDR) and External Dispute Resolution (EDR) teams as required, demonstrating an interest in and understanding of others
7. You’ll provide exceptional customer service to customers within company guidelines. You’ll act to deliver good outcomes for our customers by putting customers at the heart of what you do. This includes acting in good faith to customers; avoiding causing foreseeable customer harm; supporting customers in their financial objectives; and calling out if you see practices that are in conflict with this
And what are we looking for?
8. You’ll be registered with the Nursing and Midwifery Council currently
9. You’ll have at least 5 years’ of clinical experience, ideally with previous role experience as a medical assessor
10. You’ll have sound knowledge of a broad range of medical terminology, diseases and predisposing conditions and are able to interpret policy to a medical condition
11. You’ll have a high level of proficiency with computer systems (Microsoft Office, administration and database management skills), this role requires you to use multiple screens and programs
12. You’ll be self-motivated and able to work under own initiative while working effectively within a team
So, why choose us?
We value optimism, caring, togetherness, reliability, and determination.
We have more than 1500 employees worldwide: we are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey.
Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid approach – after an initial training period of 3 months – ensures our employees maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home.
Career growth. This is an extremely exciting time for us at World Travel Protection, as we are rapidly growing our business around the world. We are dedicated to helping our employees reach their full potential through a comprehensive onboarding program, ongoing professional development opportunities and a supportive work environment that encourages growth.
Take the time you need, for you and your community. We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits along with anniversary leave, covid leave (to get vaccinated and for when you are sick), volunteer leave and a comprehensive paid parental leave scheme.
Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.
We also offer some fantastic benefits to support your development and lifestyle including:
13. Company Pension
14. 25 days holiday
15. Short term incentive plan
16. Employee reward and recognition scheme
17. Life Insurance
18. Flexible working opportunities
19. Competitive family leave
20. Employee Assistance Programme
21. Fitness reimbursement scheme
22. Volunteering leave
23. Paid parental leave
24. Online learning and training opportunities
25. Professional membership
26. Staff Referral Bonus
27. Work anniversary leave
Apply today and let’s go great places together!
#Hybrid