Part-time
Weekends availability is required
2 days per week
Tasks
To actively detect guests’ needs and resolve them
* To Ensure the security of the building and guests
* To serve guests by any means of communication they require
* To ensure smooth check-in and check-out tasks
* To maintain updated records of bookings and payments in our Property Management System
* To deal with special requests from guests
* To respond to guests’ complaints in a timely and professional manner and contact necessary staff to solve problems that arise
* To keep track of repeating issues and convey them to the Operations Manager or the housekeeping staff
* To oversee maintenance and repairs in individual rooms and common areas.
* To place supply orders when necessary
* To set up restaurant for breakfast
* To prepare and serve healthy breakfast and afternoon tea
* To ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ need
* To liaise with housekeeping staff to ensure basic housekeeping duties are provided including replacing linens, changing and arranging the towels, emptying trash, restocking toilet supplies, cleaning toilets, vacuuming, dusting, sweeping and mopping tie floors, cleaning glass and windows, and rearranging the room after guests check out
* To ensure dirty linens are transported to correct area to be cleaned and to restocks areas with clean linens
* Provide basic housekeeping duties, including replacing linens, changing and arranging the towels, emptying and sanitising bins, restocking toiletries in an orderly manner, vacuuming, dusting, and rearranging the room after guests check out
* Clean rooms and public areas, including vacuuming, dusting, removing cobwebs, cleaning blinds and curtains (where necessary arrange washing and ironing), picking up larger objects off the floor, cleaning glass and windows, spot cleaning partition doors, electrical outlets, walls and sideboards, sweeping and mopping the floors, and cleaning toilets
* Clean communal areas as and when required, collaborate closely with Property Manager and Maintenance Personnel in doing so
* Use the cleaning app and send pictures of the cleanings
* To conduct a check-out inspection
* To report any issue detected
* To accurately estimate cleaning hours – obtain required information from Property Management System
* To ensure supplies are available as necessary
* To transport dirty linens to correct areas to be cleaned and to restock areas with clean linens.
* To ensure gardens look fully tidy and clean at all times
* To ensure paved areas/slabs to be weed-free at all time
* Ensure all rooms are immaculate, orderly, and fully furnished to accommodate guests’ comfort
* Provide basic housekeeping duties, including replacing linens, changing and arranging the towels, emptying and sanitising bins, restocking toiletries in an orderly manner, vacuuming, dusting, and rearranging the room after guests check out
* Clean rooms and public areas, including vacuuming, dusting, removing cobwebs, cleaning blinds and curtains (where necessary arrange washing and ironing), picking up larger objects off the floor, cleaning glass and windows, spot cleaning partition doors, electrical outlets, walls and sideboards, sweeping and mopping the floors, and cleaning toilets
* Clean communal areas as and when required, collaborate closely with Property Manager and Maintenance Personnel in doing so
* Use the cleaning app and send pictures of the cleanings
* To conduct a check-out inspection
* To report any issue detected
* To accurately estimate cleaning hours – obtain required information from Property Management System
* To ensure supplies are available as necessary
* To transport dirty linens to correct areas to be cleaned and to restock areas with clean linens.
* To ensure gardens look fully tidy and clean at all times
* To ensure paved areas/slabs to be weed-free at all time
* Send reports to OE upon request
* Communicate with the remote team on Discord
* Participate in weekly meetings
Requirements
Competencies:
Efficiency
Honesty/integrity
Attention to detail
Proactivity
Enthusiasm
High standards
Flexibility
Documents:
* ID Card
* Proof of address