Details
Reference number
410432
Salary
£24,708
Successful candidates will be offered the minimum of the pay scale. All our roles come with an excellent benefits package, including the generous Civil Service Pension Scheme. Further salary increases depend entirely upon the outcome of our annual pay negotiation with central government. If you are a current Civil Servant transferring to us, your salary will be discussed in line with our pay policies.
A Civil Service Pension with an employer contribution of 28.97%
GBP
Job grade
Administrative Officer
Band B
Contract type
Permanent
Business area
CH - Customer Delivery Directorate
Type of role
Operational Delivery
Working pattern
Flexible working, Full-time, Part-time
Number of jobs available
15
Contents
Location
About the job
Benefits
Things you need to know
Apply and further information
Location
Cardiff, Wales, CF14 3UZ
About the job
Job summary
Are you quick to learn new skills?
Do you love working as part of a team of friendly colleagues?
Are you looking for a flexible way of working, with a great work-life balance?
If so, then this could be your next job and wed love you to come and join us at Companies House as an Operational Officer!
We have full-time and part-time roles available, alongside flexible working theres something for everyone!
If you'd like to find out more about these great roles and how to apply, then read on and come along to our virtual event on Wednesday 18th June 18:00- 18:45. Click here to join the meeting at the start time- Join the meeting now
Theyre friendly sessions, no need to book just click the above link at the start time of the session - and come as you are (no need to even have your camera on).
Companies House offers a flexible and welcoming culture that promotes a healthy work life balance as well as a proactive approach to wellbeing that allows us to be our best at work. We recognise that people are the key to our success so offer a fantastic benefits package including flexible working with no core hours, 30 days annual leave, 8 bank holidays and 1 privilege day as well as enrolment into the Civil Service Pension scheme with a contribution rate averaging 28%.
Find out more about what a great place Companies House is to work
Job description
As an Operational Officer you could be placed in a variety of teams:
Do you have an eye for detail? You could be checking and processing documents and recording data
Do you enjoy helping people? You could be responding to our customers, including on the telephone and handling correspondence from them
Do you enjoy working in a bustling environment? Youll be meeting deadlines and targets
Do you enjoy working with others? Youll be part of a team, to deliver a great service to our customers
Do you want to make a difference to the UK economy? You could be ensuring our powers are put into action, helping to fight economic crime and ensuring our customers are doing everything they should be.
Person specification
As an Operational Officer youll:
Be a great communicator both in writing and when speaking to people, including on the telephone
Be able to provide excellent customer service
Be adaptable sometimes ways of doing things change and we need people who can change too
Be well organised and efficient - enjoying working in a fast-paced environment where you meet agreed goals
Be accurate where youre focused and have an eye for detail
Be confident to make decisions where you can explain why youve made them
Have good IT skills youve not got to be an expert, just somebody who feels confident using a computer
Youll also receive all the training you need from our friendly colleagues and managers no previous experience is needed as well give you all the training and support you need
Behaviours
We'll assess you against these behaviours during the selection process:
Managing a Quality Service
Delivering at Pace
Working Together
Benefits
Alongside your salary of £24,708, Companies House contributes £7,157 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
We believe that our success is driven by the well-being and satisfaction of our team members at all levels of the organisation. At Companies House were committed to providing a comprehensive benefits package that goes beyond the ordinary, ensuring your career journey with us is not only fulfilling, but also rewarding. We pride ourselves on offering a quality work-life balance with our employee wellbeing being central to our working practices.
Head to Our benefits - Working for us - Recruitment (companieshouse.gov.uk) to find out more about the fantastic benefits package we have at Companies House.
We celebrate diversity...
As an equal opportunity employer, we celebrate diversity, being committed to ensuring were representative of the citizens we serve and creating an inclusive environment. Everyone in Companies House brings something different, and so will you. To fulfil our commitment to recruiting and attracting diverse talent we welcome applications from underrepresented groups. We also welcome applications from Welsh speakers.
We are proud to be a disability confident leader. Our recruitment process is fully inclusive and we can make adjustments as needed through our process. These could include having an interview buddy, extra time at interviews/assessments and receiving interview questions in advance, to name a few. We will be happy to discuss any person-centred adjustments, please contact us by emailing recruitmentCH@companieshouse.gov.uk
Where will you be working?
We have a variety of Operational Officer roles available in a range of exciting teams and well allocate successful candidates to roles. Requirements for office attendance will vary across teams - some of these roles may include the opportunity for hybrid working and some may be entirely office based roles. Hybrid workers can work partly from the office and partly from their home, depending on business need.
All successful candidates should expect to need to attend our Cardiff office for up to 5 days per week during their initial training period.
Things you need to know
Selection process details
This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience.
In your application form wed like you to:
Tell us about your employment history - try to link the things you've done in your employment history to the things weve asked for in the person specification (you can find the person specification in the top part of this advert).
Write 500 words telling us about your skills and experience and linking them to the things weve asked for in the person specification (you can find the person specification in the top part of this advert).
We will be sifting looking through your application for evidence of all of the elements of the person specification so please try to include evidence and examples of all of the elements of the person specification in your personal statement.
Companies House uses a blended interview technique, allowing us to find out more about you. We use the Success Profile framework and at interview we will use Success Profiles assessing the Behaviours listed in the advert and Strengths.
Were committed to being diverse and inclusive, so please make your application anonymous by removing all identifying personal information (such as names and dates) from your personal statement.
We understand that you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, and original and doesnt include ideas or work that isnt your own. This is so that your application is authentically and credibly your own. Our Careers Hub provides lots of helpful information about our 'dos and don'ts' for using AI during the recruitment process - Using AI when applying for a job at Companies House - Opportunities and how to apply - Recruitment
What will the process look like?
Well sift all applications this involves reading through them all, please bear with us as this can take some time. We may raise the score required at sift stage to progress to interview if we receive a high number of applications.
If youre successful at sift stage, well invite you to an in person Assessment Centre at our Cardiff Office - which will include an assessed group activity to show us your skills at working together with other people and an interview where well ask Success Profiles behaviour and strength based questions to find out more about your skills and experiences. Successful candidates need to be successful in both the Assessment Centre and interview.
We'll sift all applications we receive at the end of June and anticipate holding assessment centres and interviews in Mid July with results shared with all candidates in late July-early August. We anticipate some of these roles starting from September onwards, whereas others may start later in the Autumn and possibly later into 2025. Please bear in mind these dates might need to change - we will keep you informed as you move through the process.
Our interviews will include Success Profiles behaviour and strength based questions. Our assessment centres will include group activities, one of which will be assessed looking at the Success Profiles behaviour 'Working Together'.
Our recruitment process is underpinned by the principle of recruitment based on fair and open competition with decisions made on the basis of merit, as outlined in the Civil Service Commissioners Recruitment Principles.
Whilst there are 15 roles advertised we intend to have a considerable sized reserve list from this campaign and when roles become available offer people from our reserve list in merit order. Depending on business need, we may offer roles from our reserve list as fixed term appointments if all permanent posts are filled.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .
Apply and further information
This vacancy is part of the Great Place to Work for Veterans initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
Name : Hannah Matthews
Email : Hmatthews@companieshouse.gov.uk
Recruitment team
Email : recruitmentch@companieshouse.gov.uk
Further information
We welcome applications in Welsh / Rydym yn croesawi ceisiadau yn y Gymraeg.
Selection for appointment to the Civil Service is on merit, on the basis of fair and open competition, as outlined in the Civil Service Commissions Recruitment Principles. In accordance with the Civil Service Commissioners Recruitment Principles, our recruitment and selection processes are underpinned by the requirement of appointment on the basis of merit by fair and open competition. If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, you should contact infopoint@companieshouse.gov.uk in the first instance. If you are not satisfied with the response you receive you can contact the Civil Service Commission .
info@csc.gov.uk
Civil Service Commission, Room G/8, 1 Horse Guards Road SW1A 2HQ