This is a unique role where you will spend most of the day on the road in your own vehicle and bring Tapi-ness into a customer's home. Using our Masterpiece software, you’ll plan, estimate and measure customers' floors to ensure that everything is ready for our fitting teams to hit the ground running.
Responsibilities
* Deliver outstanding customer service that exceeds expectations.
* Have an understanding and respectful approach to make customers feel relaxed and reassured in their homes.
* Using our Masterpiece software (we provide all the training you need!), during every customer visit to help you measure and provide solutions with ease.
* Responsible for preparing a detailed and accurate flooring plan with the ability to provide an onsite quote using our Masterpiece software.
* Carry out inspections of where we have identified a faulty floor and producing reports.
* Check for uneven floor levels and potential issues e.g. dampness or trailing cables.
* Processing customer orders thoroughly and accurately where applicable.
* Comply with all Health and Safety and security requirements set out by the Company.
* You're in that little sweet spot of being sales driven AND customer focused and passionate about what you do, with a quick, thoughtful approach to busy environments.
* You're naturally self-motivated, enthusiastic, and keen to impress. You sweat the small stuff and have a "no customer left behind" attitude.
* You will need a full driving license for this role and access to your own vehicle.
Why Tapi
Hello, we're Tapi and we're a flooring retailer with a difference. We focus on friendly, customer-centric service and professional development through the Tapi Academy and our growing network of showrooms and home consultants.
The Big Package
* Colleague discount
* Salary sacrifice pension
* Perks platform (cheap cinema tickets, cashback and discounts on well-known brands)
* Employee Assistance Programme
* A day off for your birthday
* Cycle to work scheme
* Enhanced family leave
* Life Assurance
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