POSITION PURPOSE
* To be responsible for the cleanliness and good order of public areas within the Hotel and to assist with the comfort and well being of guests during their stay.
* To perform any other duties as requested by the Housekeeper
ESSENTIAL FUNCTIONS
* To clean the public areas in the Hotel to the highest standard
* To ensure that stocks of amenities are replenished in all Areas.
* To assist in other areas within the Department upon request
* To be pleasant and courteous to guests and colleagues at all times
* To report guest comments or complaints
* To answer guests requests and resolve guest problems
* To check in lost property immediately
* To dispose of rubbish in the proper place
* To carry out any other duties as required
* To follow all safety guidelines for the Resort
* To perform tasks ensuring SOPS and Risk Assessments are adhered to.
SUPPORTIVE FUNCTIONS
* Ensure full liaison with other members of the team in Housekeeping and Linen Room
* Strong communication with other departments
* Strong relationship with guests and internal customers
* Good communication with the Supervisors, Assistant Executive Housekeeper and Executive Housekeeper
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
* Eligibility to live and work in the UK
* Ability to communicate freely in the local language
* Open and friendly with a desire to deliver exceptional guest experiences
* Good attention to detail and accuracy
* A team player, contributing positively to team performance
* Excellent time management skills with the ability to prioritise workload