1st Line IT Support Technician – Cambridge
Salary: £25,500 – £30,000
Location: Cambridge
Sector: IT Managed Service Provider
CloudScope are proud to be partnering with a growing Managed Service Provider in Cambridge to recruit a 1st Line IT Support Technician. This is a fantastic opportunity for someone with strong technical skills, great customer service, and a passion for IT who’s looking to develop within a supportive and friendly team.
What you’ll be doing
You’ll be the first point of contact for clients, providing both remote and on-site support. Expect a varied role where no two days are the same, including:
* Troubleshooting PCs, servers, and networks (Win10, Win11, Server 2016–2022)
* Office 365 management and administration
* Supporting Macs, PCs, and customer applications (training provided)
* VPN, connectivity, and Wi-Fi troubleshooting
* Installing and upgrading PCs and software
* Active Directory/Entra ID user setup
* IP phone system administration (web interface)
* Email and website hosting support (Linux & Windows)
* Contributing to IT projects and solutions
What you should bring
* Solid IT troubleshooting skills (anti-virus, disk space, CPU/memory, connectivity, etc.)
* Excellent written and verbal communication
* Confidence when dealing with clients over the phone
* Customer-first approach with great organisation skills
* A genuine passion for IT and eagerness to learn
* Full UK driving licence (occasional on-site visits required)
* Previous experience in outsourced IT support
Nice to have
* 2+ years’ experience supporting SMEs within an MSP environment
Why join?
This is an opportunity to be part of a supportive team where your input matters, and your career development is encouraged. You’ll be given exposure to a broad range of technologies, work directly with clients, and play a key role in delivering excellent IT support