Job Title: Concierge
Location: Crouch End, London
Salary: £28,000 - £31,000 per annum
Job Type: Full-Time, Permanent
Working Hours: Monday to Friday, 8.30AM - 5:30PM
This iconic, Grade II-listed 1930s building is being transformed into a dynamic mixed-use development. As the front-of-house concierge, you'll be the first point of contact, ensuring smooth operations and a welcoming environment for residents and visitors alike.
This is a rare opportunity to join a small, stable team in a high-profile, long-term role, offering a unique blend of historic charm and modern living.
Key Responsibilities
Be the welcoming face of this prestigious development, greeting residents and visitors with a friendly, professional attitude.
Manage the front desk and provide concierge services such as handling enquiries, booking management, and coordinating deliveries.
Log issues and service requests using the appropriate systems.
Oversee the cleanliness and general upkeep of common areas, ensuring a tidy and presentable environment.
Liaise with residents, contractors, and the estate management team to ensure smooth operations.
Maintain a high level of communication with residents to ensure their needs are met and assist with any complaints or queries.
What We're Looking For
Experience in a concierge role, ideally residential
Excellent customer service and communication skills
Strong self-management and reliability
Calm under pressure, especially when dealing with complaints or difficult residents
Understanding of security procedures, access control, and key management
Willingness to learn and grow, particularly in facilities management basics
Why This Role?
Weekday-only hours (no weekends!)
20 days holiday plus bank holidays (TBC)
Pension scheme included
A secure, long-term position in a high-profile, mixed-use development
How to Apply
If you are someone who thrives in a fast-paced, sometimes challenging environment and have a passion for delivering excellent customer service, we'd love to hear from you.
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