Overview
Client Care Team Member at Fletchers Group – Southport/Hybrid. Salary: £22,932 per annum.
The successful candidate will ensure that our clients are at the heart of everything we do by providing excellent client service and managing the client journey through the stages of a medical negligence case.
In return Fletchers can offer
* 35 hours working week
* Bonus scheme (subject to targets being met)
* 35 days holiday a year including bank holidays and Christmas closure, with option to purchase up to 3 extra days per year
* Pension scheme with tax-efficient salary sacrifice option
* Life Assurance Policy
* Medicash policy to cover some dental, optical and other medical expenses
* Company sick pay
* Enhanced Maternity, Paternity and IVF schemes
* Flexible, agile working environment with a positive work-life balance
* Varied calendar of funded company social events
* Monthly voucher awards for winning nominees
Main Responsibilities
* Communicating with clients daily and developing relationships via phone, email, and Client portal
* Promoting and signing clients up to the client portal app
* Hitting KPIs/SLA on a monthly basis
* Liaising with external companies to ensure files progress correctly and efficiently
* Assisting the Client Care Manager with reporting on a weekly basis or as requested
* Being the independent voice while ensuring clear communication between the client care team and other teams; keeping clients regularly updated on case progression
* Understanding ID checks and working with the Compliance Team if further information is needed
* Thoroughly reviewing files to ensure excellent client service
* Engaging with immediate and wider teams to share client service advice/assistance
* Proactively responding to and resolving client service enquiries from team members and clients
* Identifying and solving problems
* Helping provide training with the Manager of Client Care when required
* Managing own task list
Essential Skills and Experience
* Good organisation skills
* Ability to work as part of a team
* Excellent attention to detail
* Excellent communication skills and telephone manner
Desirable Skills and Experience
* Ability to use Microsoft packages and ProClaim
About Fletchers Solicitors
Fletchers is a growing law firm specialising in personal injury and clinical negligence law, with rankings in Legal 500 and Chambers & Partners. We are part of the Fletchers Group with offices in Manchester, Liverpool, Southport, Leeds, Bolton, and Cambridge. We offer hybrid work arrangements, a great work-life balance, and opportunities for progression, including apprenticeship or training contract options.
We are an inclusive employer welcoming applications from diverse backgrounds. We are committed to BAME and Disability Confident standards and to providing a culture where everyone can thrive.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Customer Service and Administrative
* Industries: Legal Services
Note: We reserve the right to close this role earlier depending on candidate calibre and volume.
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